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Community insights

TrustRadius Insights for athenaCollector are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

athenaCollector is a cloud-based software that has streamlined the entire healthcare office, from dictation to billing and patient contact. Users report that training new employees is much easier thanks to the intuitive interface. Additionally, the product solves various business problems for small practices, including scheduling appointments, efficient patient check-ins, and enabling patients to make their own appointments through the patient portal section.

This software also solves issues related to timely completion of patient care tasks. With athenaCollector's features for storing and accessing patient information, documenting encounters with patients, and communication with patients, users have experienced improved management of patient care. The system provides transparency on transactions, allowing for easier tracking of various things, and automatic marking of patients as inactive if they are in collections, helping to cut down on the loss of revenue. With collaboration with VA PMP, this product allows for seamless integration of intake, charting, payments and scheduling making it easier for users to get claims out and paid.

Reviews

1 Review

athenaCollector is User Friendly

Rating: 9 out of 10
Incentivized

Pros

  • Ease of scheduling appointments, checking patients in, and entering charges.
  • The system is very user friendly and navigation throughout the system is not complicated.
  • Reporting tools are setup in a format that the average user can use.

Cons

  • Reporting for payer contract variances is weak for an organization as large as ours.
  • Custom report development can get pricey and take some time to develop.
  • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.

Likelihood to Recommend

athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
Vetted Review
athenaCollector
5 years of experience