Life is great with ATOmate
Use Cases and Deployment Scope
All documents from the ATO, both electronic and paper, are processed for us by ATOmate. We have been with them for a long time and their product just gets better and better. Previously, we had to manually scan every file which took days to do and separate them into partners but now it is all done by ATOmate.
Pros
- They are at the forefront of any changes with the way the ATO is working
- The pro-actively find solutions for problems that could arise
- They keep us informed of any downtime with their product or the ATO
- They get almost all documents from the portal without any input from us.
Cons
- Sometimes the ATOmate web portal is very slow
- There is a lack of logging of events that we as users can see
- We should be able to assign a partner to documents where the client is unknown
Most Important Features
- Dealing with the thousands of documents from the ATO with little manual input
- Keeping us informed on changes
- It works!
Return on Investment
- ATOMATE has allowed us to redeploy admin staff to different tasks and we have been cable to expand without needing more staff
- The only downside to it is the admin staff used to keep excel sheets that would be checked off every quarter and the partners used that sheet to keep track of their workflow
- We no longer have to wait for paper correspondence from the ato as most gets picked up by ATOmate
Alternatives Considered
Kofax Capture
Other Software Used
Reckon APS, Adobe Acrobat, Dext Prepare (with Receipt Bank)