TrustRadius Insights for Blend are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have found that the software offered by Blend is a valuable tool for keeping customers organized and task lists updated in one central place. It has proven to be a huge time saver, allowing users to streamline their processes and improve efficiency. Customers in the mortgage industry have specifically found this software helpful, especially with the recent changes in the industry. They appreciate its ability to generate asset statements directly from client accounts, although not all investors allow for this feature. Additionally, Blend's software provides fast access to market-leading point-of-sale software, meeting the needs of users.
While some reviewers express frustration with the product, stating that it feels outdated and in need of improvement, many others find it useful and user-friendly. The software is highly customizable and serves as an online loan application tool for capturing new mortgage business. Borrowers and loan originators can input information and generate formal loan applications within the system. It can run credit checks, verify employment, and securely collect documents, making it a comprehensive solution for mortgage professionals. However, there are some users who feel that the software lacks certain features and would require more functionalities to continue using it. Despite this feedback, overall, Blend's software has proven to be a valuable asset for organizing customer information and facilitating streamlined loan application processes in the mortgage industry.
My team utilizes Blend to capture new mortgage business. It serves primarily as an online loan application tool where both the borrower, or myself the loan originator, can input information that generates a formal loan application within our system. Blend is highly customizable, can run credit, verify employment and collect documents securely. It's highly useful and very user-friendly.
Pros
Easy to use
Transfers between Blend to Encompass easily
Runs employment verification
Cons
Adding non occupant co-borrowers can be challenging
I wish we could mirror the client's screen in real-time so we can see where they are in the application
The user side can be a little challenging, some fields are required to be filled out even though they are not important to the application
Likelihood to Recommend
I have not experienced any other system that can do what Blend does as easily as Blend. It's very well suited for the mortgage industry and its ability to communicate with Encompass. I don't think it would be a great CRM tool for a company that doesn't need multiple touch points to a client, for instance, if you simply need a name, phone number, and email address Blend would be overkill. Blend is designed specifically to capture a lot of specific details about a client's financial position.