Centercode Reviews & Insights

Score7.1 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Centercode are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have reported that Centercode simplifies the process of organizing and executing beta tests, resulting in a more streamlined and user-friendly experience. The platform is specifically designed to manage external beta programs and communities, covering everything from recruiting participants to collecting valuable feedback. Users appreciate the end-to-end management capabilities of Centercode, which allows them to log beta testing tasks and follow pre-created task lists.

Centercode finds extensive use in the Transportation and SketchUp sectors of Trimble, particularly for the rigorous testing of hardware and software for trucks. It serves as a comprehensive solution for managing beta cohorts across all products within the company, playing a critical role in ensuring efficient product releases. One notable use case is the management of the pregnancy Band product, where Centercode has proven to be an essential tool.

The Bose Customer Validation team leverages Centercode to conduct alpha and beta tests for their products and features. This helps them identify bugs, validate the user interface and user experience, as well as gather insights before launching a product. Additionally, the Beta and Usability Testing Associate relies on Centercode to run end-to-end customer validation studies post-launch, providing detailed feedback to stakeholders from various departments. The transparency and successful product management enabled by Centercode have greatly contributed to building effective beta programs involving Marketing, Product, Sales, and Engineering teams.

In summary, Centercode offers a user-friendly platform that simplifies the organization and execution of beta tests. Its end-to-end management features make it ideal for managing external beta programs and communities, while also catering to various industries such as Transportation and SketchUp sectors. With its versatility and ability to streamline product releases, Centercode has become an indispensable tool for companies aiming to gather feedback and ensure successful product launches.

Centercode Reviews

2 Reviews

Engineering

Centercode takes the pain out of Beta testing and Market Surveying

Rating: 8 out of 10

Incentivized

August 23, 2021

Use Cases and Deployment Scope

Centercode is used within the Transportation and SketchUp sectors of Trimble. It is used to test nearly every new product and release in both of these divisions. For Transportation specifically, Trucks are very expensive and complex to test hardware and software on. Simulators only allow us to test so much of our products, so Centercode helps us test real solutions in real world driving environments with real customers. This helps us catch many critical bugs and get design and UX input that we otherwise do not have.

Pros

Centralizing Customer Feedback
Communicating with testers en-masse
Survey and feedback form customization

Cons

Tag and attribute searching for forms, messages, and surveys
Report graphics with large datasets
More of a focus on B2B beta testing and not solely business to customer

Likelihood to Recommend

Any organization with a need to easily collect, compile, and manage customers and their feedback for new product releases or regular product update releases will find Centercode valuable. On surveying alone, Centercode does a better job than SurveyMonkey and Google Forms with conditional questions and form attribute types. While some items (like finding customer attributes in forms or tags) are a bit more archaic, Centercode is working on new releases that hopefully will modernize these UIs.

Kevin Gardiner

Beta Project Engineer in Engineering at Trimble (Transportation/Trucking/Railroad, 10,001+ employees)

Vetted Review

4 years of experience

5 years with Centercode and still going strong!

Rating: 9 out of 10

Incentivized

April 8, 2021

Use Cases and Deployment Scope

The Bose Customer Validation team is using Centercode to run Alpha (internal) and Beta (external) tests for products and features throughout the whole company. We aim to test and validate any new product or feature before it hits the shelves (or your headphones/speakers/etc.).

Pros

All encompassing space to communicate with testers and gather feedback
Quick support
A community space for testers

Cons

Tool itself is very cumbersome and repetitive
Formatting is difficult
Tool improvements take a while to roll out

Likelihood to Recommend

Centercode is a great tool to do many things in one place: house a community of testers, communicate with them, give instructions/known issues/tasks, provide surveys and feedback (issues, ideas, praise). Because it can do so much, the tool is cumbersome to use and hard to learn though.

Jenna Deutsch

Senior Program Manager, Beta Testing in Engineering at Bose Corporation (Consumer Electronics, 1001-5000 employees)

Vetted Review

5 years of experience

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