ChatBeacon: A Solid Choice
Pros
- Easy to install and configure.
- Easy for customers to use.
Cons
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.
Return on Investment
- Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
- Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Alternatives Considered
AliveChat
Other Software Used
F5 BIG-IP, Cloudflare, Tableau Desktop, Planview LeanKit, Octopus Deploy, Veeam Backup for Microsoft Office 365