Emburse Chrome River Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Reviews

123 Reviews

Easy Tool for expense and travel management

Rating: 8 out of 10

Incentivized

May 5, 2023

Use Cases and Deployment Scope

The Emburse chrome river is used to track expenses to all the projects assigned within the organisation and before this we used to spend lot of time on tracking expenses for different projects and with the help of this, we are able to reduce manual labour by 50% and this also gave insights to the spending patterns across the different teams in our company.

Pros

easy to use
compliance submission
automated routing

Cons

Formatting issues in pdf while downloading
Sometimes it takes time to load
Rule sheets can be improved

Likelihood to Recommend

The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.

chirag chhatbar

Senior Advisor in Professional Services at Salesforce (5001-10,000 employees)

Vetted Review

2 years of experience

Great Expense Reporting Product

Rating: 10 out of 10

Incentivized

May 3, 2023

Use Cases and Deployment Scope

My team supports the data integrations between our firm and Emburse Chrome River, and I also use it to submit expense reports. All of the expense reports previously were entered by our Accounts Payable team, but now the AP team are auditors to make sure the reports are filled out correctly, so it spreads the workload to the entire firm.

Pros

It is easy to attach receipts to the expense reports. I take a picture of the receipt, and send it to a specified email address with relevant information like reason for expense and receipt total. It automatically shows up on my dashboard so I can attach it to an expense.
It is easy to approve expense reports. An email is sent to the approver, and they can approve directly from the email or access Emburse Chrome River to approve.
Credit card items automatically appear on the dashboard within a day or two, so it makes it simple to merge credit card charges with attachments where receipts are required.

Cons

I would like to see reminders for expense reports that have not been approved. I think it only sends one email, so it would be nice to get follow ups for those that are not quick with approving expenses.

Likelihood to Recommend

It is great for larger companies where the AP team cannot enter expense reports themselves. It works well for companies that use corporate credit cards because those transactions automatically show up on the dashboard so they can be added to the expense reports. It is also easy to add personal charges for reimbursement.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

6 years of experience

Chrome River Review

Rating: 10 out of 10

Incentivized

May 1, 2023

Use Cases and Deployment Scope

we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card

Pros

user friendly
has wizards for some items
the user face is newer
lots of options when it comes to different expenses

Cons

the receipt area sometimes matches wrong
sometimes expenses come in and are wrongly identified

Likelihood to Recommend

it is very user friendly and does a lot of things for you such as match expenses to receipts, organize and label, and the user face is newer and easier to use

Verified User

Team Lead (1001-5000 employees)

Vetted Review

4 years of experience

Has potential but needs some improvement

Rating: 1 out of 10

Incentivized

September 30, 2022

Use Cases and Deployment Scope

My organization and my position at the organization used Emburse Chrome River to process business expenses such as reimbursements for donor meals, travel and related reimbursements, and to register and attend professional development opportunities. It was used to track expenses and their progress through the processing and reimbursement process for all business related expenses.

Pros

Tracks progress of receipts
Keeps receipts organized
Shows progress of reimbursements

Cons

The interface is clunky and slow
The app is not very user friendly
The web interface is hard to navigate and crashes frequently

Likelihood to Recommend

Honestly, I would not be able to in good faith recommend Emburse Chrome River to a colleague or another similar organization. It is not a user friendly interface, which is very frustrating for all users. I feel that it is slow and hard to navigate. The user interface is not user friendly and is not fast and seamless. It is hard to learn and unnecessarily complicated.

Verified User

Director (1001-5000 employees)

Vetted Review

3 years of experience

Easy and Fun To use Software for Quick and Efficient results

Rating: 8 out of 10

Incentivized

September 30, 2022

Use Cases and Deployment Scope

I Review and Assist Employees to complete Chrome River expense reports and Pre Approvals. The Application is easy to use for my end of the process but we deal daily with Calls regarding the Itemization of hotels, as this area seems to be a struggle for most employees. Chrome River's ability to change and its flexibility is a great answer to most issues we experience. We are able to do So much more with the application as opposed to out previous tool.

Pros

Some Changes are made a lot easier than others, but the changes occur and problems are solved
Having the Currency exchange imbedded into the report for our OCONUS travels is an amazing tool, that reduces time expediently
Having Step by Step questions per expense allows the employee to be more independent when completing the report

Cons

Deleting the Entire report without anyway of retrieving it
Hotel Itemization needs more detailed steps to follow
There are a lot of "Errors uploading receipts" Glitches that occur

Likelihood to Recommend

Chrome River in my experience is suited to the employees being more independent when completing their reports, due to the extensive questions and steps. This allows us (the reviewers) to come in and assist the employees more efficiently. I think it fits well with out needs and easy to help our employees

Verified User

Employee in Finance and Accounting (10,001+ employees)

Vetted Review

1 year of experience

Fantastic software and only getting better

Rating: 10 out of 10

Incentivized

September 14, 2022

Use Cases and Deployment Scope

Emburse allows us to use one system for all our expense reporting, invoicing, and purchase order processes. It houses all of these functionalities in one system allowing us to set up approval routings and easily account for all of our expenses. I use Emburse to manage users access rights and review expense reports to ensure our employees are following internal policies and procedures.

Pros

The OCR system is great at reading repeating invoices.
Allows users to setup multi-step approval processes.
Allows users to easily upload receipts through multiple different means.

Cons

Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line.
Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users.

Likelihood to Recommend

Emburse Chrome River is great for housing all of your expense functionality needs in one place and allows quite a bit of personalized customization. It's also great for reviewing expenses and setting up procedures to make sure all expenses go through the correct route of approval before being fully approved.

Verified User

Analyst in Finance and Accounting (201-500 employees)

Vetted Review

4 years of experience

Chrome River Expense

Rating: 7 out of 10

Incentivized

August 26, 2022

Use Cases and Deployment Scope

We use Emburse Chrome River as our main system for travel and expenses. It is used to help create compliance to help guide users to be within company and government policies. This is used across departments to help their teams for specific preferences in approval quality assurance.

Pros

Compliance training
Approval tracking
Notifying user of errors

Cons

They could have a better system for government regulations and compliance
Faster resolution time for user requests
Better notify customers of how new products came help once they are available

Likelihood to Recommend

Compliance rules are great to better help users create accurate reports. The hotel features could be better to help with requirements by the US Federal policy within the JTR, FTR, and GSA.

Philip Barnett

Travel Reporting & System Administrator in Finance and Accounting at CACI International Inc (10,001+ employees)

Vetted Review

1 year of experience

View profile

Chrome River is Great for Tracking Expenses

Rating: 10 out of 10

Incentivized

July 7, 2022

Use Cases and Deployment Scope

Our organization uses Chrome River for tracking expenses. The product is great at simplifying all aspects of expense tracking and allows the user to easily record their expenses. We specifically use the program to track our corporate credit cards. I have been submitting the expense report for the AP department and it has made the process much more streamlined. You are able to attach the expenses and the receipts to the expenses. This allows for a very fast process in submitting a report. The program is easy to use and also has an app that many of our corporate cardholders use, which allows them to easily take pictures of their receipts and attach them to their reports. The program is easy to access and is set up very well so that if you need to look at an employee's expenses it makes it very easy to find them and their transactions.

Pros

A streamlined experience recording expenses.
Attaching receipts is extremely easy and is not time consuming.
Easy to navigate the program, whether it be with users or transactions.

Cons

Attach larger files.

Likelihood to Recommend

Emburse Chrome River is great for tracking the everyday expenses of credit card users within an organization. I would recommend the program to others because of how easy it is to track the transactions of your employees or any other company cards you use. It works very well for automatic payments, such as monthly bills, and works well for tracking expenses with employees who have a personal card.

Verified User

Administrator in Corporate (201-500 employees)

Vetted Review

1 year of experience

Emburse Chrome River--overall system works really well, but room to improve

Rating: 7 out of 10

Incentivized

June 27, 2022

Use Cases and Deployment Scope

We use Emburse Chrome River as our expense management tool. Employees submit their credit card transactions, reimbursements and all other company expense besides invoices through Emburse Chrome River. We do not audit company card transactions through Emburse Chrome River, but we audit reimbursements. Almost every employee uses Emburse Chrome River, and every employee has access to the site as well.

Pros

Blocks users from submitting duplicates
Prevents users from reimbursements after 30 plus days
Allows us to keep track of company spend
Offers helpful insights into financial data

Cons

The compliance analysts are slow to respond
The systems receipt image capturing tool makes errors
Costly to make adjustments to preexisting rules

Likelihood to Recommend

The overall system works really well, and it has some great built in features that prevent the employee from making an error, or allows us as admins to catch their mistake before it is paid out or approved. However, the compliance analysts that build rules or support our database are very slow to respond, and it takes weeks to get updates. There are also fees hidden with every adjustment, even if you had already built out the custom rules.

Verified User

Analyst in Corporate (1001-5000 employees)

Vetted Review

1 year of experience