DEAR Systems, by Cin7 Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for DEAR Systems, by Cin7 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Straightforward and Intuitive: Many users have found the software to be very straightforward and intuitive, with each step being easy to follow. The user-friendly interface allows for a smooth and efficient experience.

Good Search Functionality: Several reviewers have praised the search functionality of the software, noting that it is very good. This feature enables users to quickly find the information they need, saving them time and effort.

Great Features and Continuous Improvements: Users appreciate the great features offered by the software, including Inventory Management, Integrations, POS, WMS, B2B portal, and RMA features. They also appreciate that new features and improvements are continuously being added to make the software more usable.

Reviews

4 Reviews

DEAR Systems is a powerful tool for small businesses

Rating: 7 out of 10

Incentivized

January 3, 2024

Use Cases and Deployment Scope

DEAR Systems is used within my business as a tool to manage inventory of all inputs and finished goods. Additionally, it is a helpful tool to generate production modules, forecast production requirements and track production capacity. The software is also used to generate and send electronic invoices and to synch stock levels with our online store.

Pros

Inventory tracking
Invoicing
Ecommerce synch

Cons

More variable production modules
Ecommerce synch can be improved
Lower tier pricing

Likelihood to Recommend

The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.

Verified User

C-Level Executive in Manufacturing (1-10 employees)

Vetted Review

5 years of experience

A good product spoiled by down-time, price gouging and poor customer service

Rating: 1 out of 10

Incentivized

January 18, 2021

Use Cases and Deployment Scope

We use DEAR Inventory across the whole organisation. It help us manage inventory, stock control, production, reconciliations, website sales etc.

Pros

Batch Number Tracking
Manufacturing
Intergrations

Cons

Pricing increase 400% this year
Down Time is unacceptable, dedicated server option cost £30k per year
Lots of minor issues across the board.

Likelihood to Recommend

The software was well suited to small businesses who manufacture and sell on line and who have to manage batch codes however they are now pricing themselves out of the market. Customer service is terrible.

Edward Taylor

Managing Director in Manufacturing at Purition Ltd. (11-50 employees)

Vetted Review

6 years of experience

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Poor Experiences

Rating: 1 out of 10

Incentivized

March 6, 2020

Use Cases and Deployment Scope

It is being used mostly by two departments -- Production and Accounting, although other departments occasionally access it.

The down time is unacceptable within DEAR -- having it gone down for 2 hours unannounced last weekend causing some overtime and unhappy campers. It's really got the worst up-time of any website I've ever seen. Not only that, it has a very glitchy and buggy interface that takes ages to load on the most menial tasks.

Pros

Price
UI

Cons

Support
Bugs
Website Functionality
Down-time
Glitchiness

Likelihood to Recommend

I think it's better suited for small businesses and those looking to change inventory in the future.

Verified User

Technician in Manufacturing (51-200 employees)

Vetted Review

4 years of experience

Why Yes Accounting say YES to DEAR Inventory

Rating: 9 out of 10

Incentivized

February 10, 2017

Use Cases and Deployment Scope

We have clients using DEAR Inventory to manage large volumes of drop shipments and shipments from [their] own warehouse. Drop shipping mechanics are excellent, combined with procurement via purchase orders in a multi-currency and multi-warehouse environment. The ability to clone or create a matrix of, for example, products by colour and size are excellent features. We are 100% Xero Accountants - Silver Partners and we find the integration to Xero, 100% robust and reliable. Also, the visibility of data transfer status is very clear.

Pros

Xero Online Accounting Integration - 100% reliable
Drop Shipment combined with Own Warehouse Shipment Processing is a dream
Support - Really efficient dealing with technical issues and more generic issues equally well
Financial control of delivery notes and purchase invoices provides excellent data integrity
Easily add new cost variables such as shipping costs, managed easily

Cons

Integration to UK shipping channels like Royal Mail
Period locking would add greater integrity
Reporting could be improved on
Interface could be cleaner

Likelihood to Recommend

DEAR is excellent at integration from Amazon. DEAR is too fiddly when receiving part shipments. Conversion of units from square metres to Square feet is a simply programming modification. Imagine you stock in imperial but customer orders in metric. How easy it would be for the software to manage this? I would also like to see the ability to buy in packs and sell singularly. It seems this is possible, but it means using the assembly/disassembly which is a skill set in itself.

John Cotter

Accountancy Practice Principal in Finance and Accounting at Yes Accounting Limited (1-10 employees)

Vetted Review

Reseller

3 years of experience

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Why Yes Accounting say YES to DEAR Inventory

Rating: 9 out of 10

Incentivized

February 10, 2017

Use Cases and Deployment Scope

Pros

Xero Online Accounting Integration - 100% reliable
Drop Shipment combined with Own Warehouse Shipment Processing is a dream
Support - Really efficient dealing with technical issues and more generic issues equally well
Financial control of delivery notes and purchase invoices provides excellent data integrity
Easily add new cost variables such as shipping costs, managed easily

Cons

Integration to UK shipping channels like Royal Mail
Period locking would add greater integrity
Reporting could be improved on
Interface could be cleaner

Likelihood to Recommend

John Cotter

Accountancy Practice Principal in Finance and Accounting at Yes Accounting Limited (1-10 employees)

Vetted Review

Reseller

3 years of experience

View profile