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Sangoma Asterisk

Score8 out of 10

23 Reviews and Ratings

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What is Sangoma Asterisk?

Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.

Categories & Use Cases

Reviews

What users are saying about Sangoma Asterisk.
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Sangoma * is a fantastic addition to any business

Incentivized
Gregory PalenschatView profile
Product Consultant in Sales at North Star Surfaces, LLC. (11-50 employees employees)

Use Cases and Deployment Scope

The only issue we have is trying to transfer to VM. But the benefits outweigh the little voicemail issue. I use this daily, and it has made answering multiple lines very easy. It is also very user-friendly, and it is easy to train someone to take over the phone when you need to be in a meeting or on vacation.

Pros

  • Easy to transfer
  • Helps identify spam callers
  • Easy to use and train others

Cons

  • Transferring to a Voicemail is particularly hard to do, and calls tend to drop when transferring.
  • I would like a different interface; the current one feels clumsy
  • Over the weekend, it logs you out, and you have to remember your password or reset it to gain access.

Return on Investment

  • Saves us a lot of time
  • Makes it easy to use on Mobile devices.

Usability

Other Software Used

Nutshell CRM, Apple Keynote, Google Chrome

Use of Asterisk in Contact Centers

Incentivized
JUAN CARLOS CRUZ ARANGOView profile
Especialista de Servicios in Information Technology at Information Systems Internacional (51-200 employees employees)

Use Cases and Deployment Scope

We currently use Asterisk for basic use cases and internal communications at a corporate level. Although it is a powerful tool and offers many options at the integration level, it has many limitations when going to the next level, such as in contact center communications. In these cases, we have had to use other types of tools specialized in these use cases

Pros

  • Easy communication and configuration with many soft phone and hard phone models
  • A great community that helps the software have more and more functionality

Cons

  • The CLI works quite well and there are many projects with graphical interfaces, but they are not very intuitive or friendly to inexperienced users.
  • My main experience is in the contact center area and this module still lacks many functionalities, as well as tools for analyzing results or reports.

Return on Investment

  • Since Asterisk is an open-source tool, it does not require very large investments at the infrastructure level, which helps to have a quick ROI.
  • There is a wide range of professionals to carry out software maintenance and support with internal company resources.
  • Has no associated annual or monthly licensing costs

Alternatives Considered

Genesys Cloud CX and Genesys Multicloud CX (discontinued)

Other Software Used

Genesys Cloud CX, Genesys Multicloud CX (discontinued)

Digium for trustworthy call rules/forwarding

Incentivized
Lisa Burns
Territory Credit Manager in Finance and Accounting at Excel Industries Inc (501-1000 employees employees)

Pros

  • Call forwarding that I can trust stays on even if my phone "refreshes."
  • Ability to setup various call rules and save them to use as needed.

Cons

  • I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.

Digium -- For true IT professionals

Incentivized
Brian DuffyView profile
Systems Administrator in Information Technology at Naturescape (51-200 employees employees)

Pros

  • Customization.
  • Granular Setup.
  • Affordable.

Cons

  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.

Return on Investment

  • It's cost-effective, so ROI is easy to attain.
  • Training or expertise costs can be high if you don't have an expert on staff.
  • The ability to create custom applications can save a lot of man hours.

Alternatives Considered

Vonage Business Cloud

Other Software Used

Google Drive, Apple Remote Desktop, NinjaRMM

An easy and good PBX

Incentivized
Luca CampanelliView profile
Senior Betting & Online DB Administrator in Information Technology at Intralot Italia S.p.A.- Gamenet Group (51-200 employees employees)

Pros

  • Possibility of having small and minimal PBXs
  • Minimum investment cost
  • ROI is high

Cons

  • Needs knowledge
  • Need time for implementation
  • In-depth testing period to avoid latencies and disruptions

Return on Investment

  • Very high ROI due to low implementation costs
  • Excellent ROI due to low maintenance costs
  • Line costs significantly lower than traditional lines

Alternatives Considered

Avaya