dLocal Review/Feedback
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
I work for a company that provides services for Spotify. My role is to serve customers and help with any issues with the app or payment issues regarding the monthly subscription. dLocal is used to search for customer payments, thus locating possible duplicate accounts that they have created and signed by mistake. We generally use some filters for this, such as searching by email, card numbers or CPF (Brazilian ID)
Pros
- User-friendly layout, easy to use
- It doesn't lock and generally doesn't stay offline
- has sufficient information about the payment and who made it
Cons
- no need to select the time period to search with any filter
- Few times the website does not open and a message appears
- Payment via Pix (Brazil) is processed by Demerge, but it is not possible to search on the dLocal website
Likelihood to Recommend
dLocal does a very good job of explaining why payments fail when they occur, and makes it clear what happened. I work with Onesource too, and it doesn't explain this very well.
There is a specific payment in Brazil called PIX, as if it were a digital wallet that makes payments immediately. This payment is processed by Demerge, but it is not possible to find this type of payment in platform. So sometimes the client makes the payment in this way to another account by mistake, and we are unable to locate it on our part.
There is a specific payment in Brazil called PIX, as if it were a digital wallet that makes payments immediately. This payment is processed by Demerge, but it is not possible to find this type of payment in platform. So sometimes the client makes the payment in this way to another account by mistake, and we are unable to locate it on our part.
Pedro Henrique Camargo da Ponte
Customer Experience in Customer Service at Concentrix (1001-5000 employees)
Vetted Review
2 years of experience