TrustRadius Insights for Dotloop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Dotloop has revolutionized the way real estate professionals handle their transactions and paperwork. With its user-friendly interface and powerful features, it offers a range of use cases that have made the lives of agents, assistants, and clients much easier.
One key use case is the ability to keep all documents related to a property organized in one place. Users can easily upload and store contracts, addendums, and other important files, eliminating the need for physical paperwork and reducing the risk of misplaced documents. This has been particularly beneficial for large property management offices like the one at a hospital, where it has significantly reduced the time spent on signing, filing, recording data, and reporting.
Another valuable use case of Dotloop is its seamless e-signature functionality. Users can send contracts and other documents to clients and other parties involved in a transaction for signatures in just seconds. This eliminates the need for in-person meetings or mailing physical copies of documents, making the entire process more efficient and convenient. Clients can sign purchase agreements and other important forms from anywhere, without having to leave their homes.
Additionally, Dotloop's collaboration features have streamlined communication between real estate professionals and their clients. Users can easily share digitized documents with trusted partners and affiliates, ensuring everyone is on the same page throughout the transaction process. This has improved transparency and eliminated the need for excessive back-and-forth emails or phone calls.
Overall, Dotloop has become an invaluable tool for real estate professionals by providing a centralized platform for document organization, e-signatures, and collaboration. Its intuitive design and time-saving features have made it a preferred choice among agents, assistants, clients, and transaction managers alike.
We acquired Dotloop as a real estate transaction management support . The idea was to be able to write offers, listings, and communicate with all parties within one platform. In this industry there are many moving parts - Realtors, assistants, escrow, title, clients, mortgage, etc. that you need to communicate with so a really good to streamline things is vital. In addition, there is lots of compliance involved so having dynamic workflows and cadences is very important.
Pros
Customer Service Reps are very nice!
It’s online so that helps!
It’s mainly “ready to use” with the exception of watching some tutorials to learn the system.
Cons
Have more MLS Partnerships
Not crashing when there are many users
Management response is non-existent
Likelihood to Recommend
The free account is great and the customer service people are so nice! However, the premium business account turned out to be an expensive mistake. PLEASE READ before you upgrade from their free account. Note, I've been in real estate for two decades and the Brokers I've connected with that used Dotloop in the past have also had the same issue. They're credible sources but elected to receive a refund from Dotloop versus writing a negative review on these platforms. This has nothing to do with G2 - it's Dotloop's unethical practices to save face and continue marketing a mediocre product.
My experience: despite my sales rep promising a world of support his follow-up was nonexistent, leaving us to fend for ourselves to try to fix what ended up being an unresolvable issue. Here's the issue: their claim to have partnerships with all MLS platforms is a blatant lie. Not all MLS's are supported! This is a significant issue in the real estate community when it comes to purchasing a real estate solutions platform.
Their relationship with "thousands" of MLS listing services is only valuable to the ones that work those specific areas. Fine, you need time to grow THAT'S OK! but let a consumer know, so they can make an informed decision to purchase your product! The sales rep won't tell you this, the onboarding person won't tell you this. You find out when you try to put in your first offer or listing! Yup, AFTER YOU SIGNED YOUR 6-MONTH CONTRACT! No one took responsibility for not communicating this early on. Everyone just pointed the finger at other departments and did absolutely nothing to alleviate the situation.
To add insult to injury, the system crashes during peak usage, making it near impossible to submit offers promptly. I am more than open to provide the video showing both when the system crashes and the aforementioned issue.
And let's not forget their "success" team - utterly ineffective! When I realized that the MLS data was not going to be populated into the CAR forms because they didn’t have a partnership with MetroMLS, they dismissed my concerns, suggesting I wait out a pointless six-month cancellation period. Each call felt like they were more concerned with defending their subpar software than addressing my legitimate issues. Avoid this company at all costs. Oh, and if you try to hold for a manager they'll hang up on you. Happened to me 7 times! Stick with Glide Free and invest in a transaction coordinator for a smoother experience. It's the smarter choice.
VU
Verified User
Executive in Sales (Real Estate company, 11-50 employees)
I use Dotloop for all my Real Estate transactions, whether I am representing a buyer, seller, or renter. Dotloop makes it easy to keep all my files in one place and organized so I can easily manage my transactions. It is great to be able to add my transaction manager to the loop and keep the communication about that transaction, all in one place. Overall, Dotloop helps me stay organized and efficient.
Pros
Allows customization of templates
Provides helpful tips
Helps transactions stay organized and on track to close
Cons
More introduction videos
Include a starter module that walks you through how to navigate the program
larger text box windows for in loop communication
Likelihood to Recommend
Dotloop has everything that I could ever need when handling important documentation. I am pleased with its program interface and how it allows me to interact with my clients through the application. I am pleased with my ability to track my clients status, to see whether they viewed my shared documents or not.
Alternatives
DocuSign
I personally feel that Dotloop is much more organized and easier to use. It feels more efficient to use and I have noticed the majority of the people I work with are more aware of Dotloop and trust it more.
VU
Verified User
Consultant in Sales (Real Estate company, 5001-10,000 employees)
Every time we buy or sell a house we enter the data into Dotloop. It is a way to digitize documents and share them with trusted partners and the people involved on the other side of a transaction. This helps alleviate the problem of having to store paper documents, and still being compliant, and it makes the recovery of those documents quite easy.
Pros
Saves Data in an organized fashion.
Ease of transferring documents.
Is easily integrated into the MLS index and inventory of properties.
Cons
Sometimes the program freezes as it updates an upload.
I wish it would notify users of a pending document via text to create urgency.
I wish it would accept jpg instead of just pdf.
Likelihood to Recommend
This is the perfect software for real estate. It is very intuitive, and being able to use shortcuts to put in additional signature boxes or initial boxes saves so much time, especially in a complicated transaction with multiple signatures needed. I wish it would be used by more agents rather than DocuSign because I believe it is much more functional.
Alternatives
Dotloop is easier to use, and it doesn't attempt to force you to just sign something without reading it through.
The brokerage I belonged to used it for rental (and presumably sale) transactions; it allows for document sharing and keeping track of tasks like e-signatures, identification uploads, edits, etc. It streamlines the transaction process by putting everything in one place that multiple agents and administrators can access. We attached rental applications and contracts to it, and shared task lists so that everyone knew what was missing and what needed to be done next.
Pros
Various permissions, so privacy is ensured but tasks can be shared with the right parties
Status differentiation to make it easy to see what needs to be done next
Fairly decent customer service
Cons
Somewhat clunky interface that can be a little dizzying at times
Weird login protocols (at least when I was using it), making it hard to switch from the free to paid version or vice versa
Membership limitations that make businesses buy more subscriptions than they need, or not enough
Likelihood to Recommend
Dotloop seems to be a great tool for real estate transactions. For the small brokerage I was in, I know the cost was somewhat prohibitive and caused the administration to make agents share accounts to save money, which made some transactions a logistical mess, but if there were more forgiving membership tiers that issue might be avoided.
VU
Verified User
Professional in Sales (Real Estate company, 11-50 employees)
We currently use Dotloop as a way to connect buyers and sellers to their agents and other affiliates without having to leave their homes. We send purchase agreements and other documents that need to be signed to them via email and they are able to sign wherever they are.
Pros
Ease of use
Reliability
Convenience
Security
Privacy
Cons
Uploading information from the MLS on the phone app
Being able to separate loops when a purchase doesn't go through
Search capacity when loops are archived
Likelihood to Recommend
I use Dotloop whenever I get a new client and use it as a way to track what forms have been signed and what part of the process we are in. It's very nice to be able to send someone a document that needs to be signature verified and they're able to sign it in their car, at work, or anywhere. There is a certain demographic that does not have a great trust in electronic signature programs so they tend to be more of a pen and paper type situation.