#1 most frequent
United States of America
83.5%207 installations of 248
What is Epicor Eclipse?
Epicor Eclipse is an end-to-end business system for wholesale distributors, as well as electrical, HVAC, plumbing and PVF businesses. Eclipse simplifies complex distribution processes found in today’s dynamic supply chains.
Categories & Use Cases
Top Performing Features
Pay calculation
Category average: 7.1
Benefit plan administration
Category average: 7.2
Direct deposit files
Category average: 7.4
Areas for Improvement
Trade and Customs Management
Category average: 6.7
Remediation and Certification
Category average: 7
Risk Repository
Category average: 7.1
Who Buys & Uses Epicor Eclipse
#2 most frequent
Canada
8.9%22 installations of 248
#3 most frequent
Australia
2.0%5 installations of 248
Epicor Eclipse Review
Pros
- It's very easy to use. I have used more complex accounting software and this is so simple.
- It has some powerful reporting tools.
- It can be used at a sales counter to handle walk-in customers.
Cons
- The version we use is a non-windows based version, we chose this due to pricing since we are a small company.
- Their Tier 1 level tech support leaves a little to be desired.
- It would be nice to switch between open windows/screens.
Return on Investment
- I'm fairly certain the return on investment has been tremendous, having used the system for so long now and it requires less effort than their previous methods.
- I believe the inventory accuracy has improved significantly as well.
- I believe that there has also been a positive impact on the customer billing and accounts receivable functions.
Alternatives Considered
SAP and Great Plains
Usability
Is Eclipse right for your distributorship?
Pros
- The order entry process is very smooth, allowing users to see availability and immediately source unavailable items from vendors or other branches with single keystrokes or clicks. You can choose what columns of information display in order entry to help order writers make decisions.
- A set of built-in and unlimited user-defined "queues" allow users to be pro-active - always knowing what needs to be taken care of in real time. A "Trouble" queue, for example, shows a user their orders where the available date is further out than the requested date so they can take action.
- The RF warehouse system directs one or more pickers through the entire process of picking a customer's order and eliminates mistakes through scanning barcodes for both the shelf location and the product. The Carton Packing add-on can be used to verify quantities and products during packing, and product labels that indicate the order shipping information along with the package contents and quantities.
Cons
- Eclipse does not do cross-docking well. If you have multiple branches and want to effectively move material for specific orders between a stocking branch and a delivering branch, you may want to work partially outside of Eclipse. The system will direct you to pick, pack, and transfer the product. You then have to receive and verify the quantities and material and put it away to make it available to pick, pack, and ship to the customer.
Return on Investment
- Eclipse initially and continuously allows us to stay ahead of our regional competition in the electrical distribution industry.
- We can see this impact when comparing our statistics with others in the NAED/BAM where we typically outperform them by one to four percentage points in sales growth year over year.
Alternatives Considered
None
A Total Eclipse for Wholesale Distribution
Pros
- Sales Order tracking, even returns are strengths of Epicor Eclipse. It can be set up to match returns to previous orders so that the correct credits are applied. It is capable of setting up contract pricing as well as matrix level pricing according to sales velocity or individual customer buyer programs.
- Purchasing can be set up to work by full line buys or short buys while still maintaining a balanced inventory level of vendor line product.
- Vendor Invoices and purchase orders are easily matched up for payment and the diverse reporting features are able to provide multi-faceted views of Product Sales, Items with No Sales, or Sales or Purchasing trends, just to name a few.
- It is also tracking warehouse operation in both RF and non-RF environments, or a combination of the two.
Cons
- Epicor Eclipse announced sometime back about an Advanced Cycle Count (ACC) feature that our company has waited some time for. While it does work somewhat and the dashboard board is nice, the reporting feature, while on the drop down menus, is woefully inept. It also lacks the ability to separate trouble queues, such as back orders, wrong locations, and other inventory concerns, from the ACC functionality (which in our company is done by different people).
- Customer Support is now ported to another country. We don't care who does it but it adds another step in getting needed concerns addressed and, at times, the dialects can be very hard to understand, hence complicating communication of both problems and solutions involved.
- Time management system is very basic.
Return on Investment
- Reporting features allow tracking items trending downward which can glut inventory space and dollars if not adjusted
- GMROI reports help analyze turn ratios and adjusted dollar values and margins of product lines.
- Suggested Purchase Order features allowed controlled inventory purchases which avoid lost sales while managing overall dollars invested in an acquired product with the lowest freight costs possible.
Eclipse is best!
Pros
- Great for retail sales and it works well with ipads, scanners, credit card machines and was easy to implement.
- Initial support, setting up Eclipse and ensuring that everything works correctly was a huge benefit. We were off running from the start.
- Epicor has continuing education on its products and offers alternatives for things they cant do.
Cons
- Support website is very frustrating to use. If you don't know exactly what they call something when creating a ticket you have to draw from a drop down that usually doesn't have what i'm looking for, so I have to enter bogus info to get help, then I get passed around to someone who is usually too busy to take the time to really help.
- Support Communication, maybe remote in to resolve issues instead of telling us to fix an issue and get back to them.
- Email communication is usually better after I complain.
Return on Investment
- Just made things very easy.
Epicor eclipse the best
Pros
- Quote management and order fulfillment
Cons
- Doesn't support all the sectors of bussiness
Return on Investment
- It was a positive impact with use of Epicor Eclipse as it can offer complete business digitalization along with refined distribution expertise