What is Experience2Go?
Integrated analysis and detailed visualization of customer satisfaction
Experience2Go provides insights to identify problem areas with customer interaction. Aggregated customer comments can be sent to the salesperson or team in question, and add action standards or dynamic benchmarks to show how they perform compared to their colleagues.
With Experience2Go, users can:
- Visualize the customer journey: Experience2Go visualizes customer satisfaction for all touchpoints of the customer journey and provides insights into the reasons behind the departmental performance.
- Action short term insights: Experience2Go provides performance feedback based on twitter feeds, open-ended answers, etc. These insights enable fast and informed actions to improve short term customer satisfaction.
- Optimize customer strategy: Frequently updated and detailed performance insights to improve customer satisfaction, reduce churn and build additional brand value.
Experience2Go provides insights to identify problem areas with customer interaction. Aggregated customer comments can be sent to the salesperson or team in question, and add action standards or dynamic benchmarks to show how they perform compared to their colleagues.
With Experience2Go, users can:
- Visualize the customer journey: Experience2Go visualizes customer satisfaction for all touchpoints of the customer journey and provides insights into the reasons behind the departmental performance.
- Action short term insights: Experience2Go provides performance feedback based on twitter feeds, open-ended answers, etc. These insights enable fast and informed actions to improve short term customer satisfaction.
- Optimize customer strategy: Frequently updated and detailed performance insights to improve customer satisfaction, reduce churn and build additional brand value.
Categories & Use Cases
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