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Fiserv (First Data) - ICICI Merchant Services

Score2.1 out of 10

13 Reviews and Ratings

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What is Fiserv (First Data) - ICICI Merchant Services?

Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.

Categories & Use Cases

Reviews

What users are saying about Fiserv (First Data) - ICICI Merchant Services.
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Merchant Service Profile

Incentivized
John BevilacquaView profile
Controller & Finance Director in Finance and Accounting at CSI Worldwide (501-1000 employees employees)

Use Cases and Deployment Scope

We utilize the merchant platform to process our customers' credit card payments. We have found the software to be very user-friendly and offer us the flexibility that we previously lacked.

Pros

  • process customer payments
  • provide good reporting
  • provides for secure processing

Cons

  • Security protocol require password changes every 60 days
  • User can be locked out of software and receive no notice of this

Most Important Features

  • Web portal offers flexibility
  • Reporting features are very good
  • Processing of transactions is secure

Return on Investment

  • Our ROI has been very positive
  • Our company has been able to process cash receipts remotely
  • Our processing charges have been lower

Other Software Used

Salesforce CMS, ADP Enterprise HR, QuickBooks Desktop Enterprise

Great value for its transaction rates. But don't expect "always up" from them, because they do have issues sometimes

Incentivized
Verified User
C-Level Executive in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We created a online store web application for our client, which needed to integrate with an online credit card processing payment gateway. We chose First Data (Fiserv) for this.

Pros

  • Provided our client with competitive rates
  • Integration came with a sandbox environment, which was convenient
  • Backend has a summary of all transactions and a report that can be exported

Cons

  • Credit card gateway for OTP was faulty, and failed a large amount of transactions until they fixed the bug.
  • The implementation documentation was not so complete, and did not show the existance of a payment webhook notification option (which they actually have)
  • No live chat or immediate technical support agent during off hours. This could be problematic sometimes when things are urgent.

Most Important Features

  • Robustness, SLA, uptime guarantee
  • Tranactions need to go through, for various types of credit cards, including 3d secure (OTP) types

Return on Investment

  • When initially launched, they have a huge bug where a lot of our transactions were rejected. They claimed it was our problem, but at least it was their bug.
  • Response from them were not so fast, for the nature of this business it is important for us.
  • They have become more stable after almost 2 years of implementation now.

Alternatives Considered

PayPal Payments Pro and Stripe

Other Software Used

Harvest, LiveSession, Google Data Studio

If you want to be charged with bogus services without permission and be annoyed - Fiserv is your machine!

Verified User
General Manager in Customer Service (11-50 employees employees)

Use Cases and Deployment Scope

We use it as our POS machine in our front office.

Pros

  • Unauthorized charges
  • Bad customer service
  • horrible support

Cons

  • Open communication on value added products
  • Asking for consent before charging customers with unauthorized products
  • proper training for their customer care

Most Important Features

  • POS

Return on Investment

  • Bad customer service
  • Unethical practice
  • unauthorized charges

Harassment by Merchant services

Verified User
Account Manager in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

The biggest fraud and scam [in my opinion] is going on in ICICI merchant Services. [In my experience] they just give you horrible nightmares nothing else the worst way to take payments from these Fiserv Machines.

Pros

  • [In my opinion] the biggest fraud.
  • [I believe] they use your money.

Cons

  • [In my experience,] merchants will just follow this scam service and they will say they provide a refund to the customer but actually they will not do anything just use your money by giving unnecessary excuses.

Most Important Features

  • Worst experience

Return on Investment

  • Company has given service to customers and still they have not credited your money.

Icici card payment machine - it was really bad experience.

Verified User
Partner in Sales (1-10 employees employees)

Pros

  • machine works decent

Cons

  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.

Most Important Features

  • connectivity
  • charges

Return on Investment

  • They charged 4x more than what they informed us.

Other Software Used

Paytm