Insights from Five9 Reviewers
Based on 5 verified reviews published in the last 18 months
Describe how you use Five9 in your organization. What are the business problems the product addresses and what is the scope of your use case?
5 answeredThis report synthesizes 5 recent reviews to understand how organizations are using Five9 and the business problems it addresses. Reviewers highlight that Five9 is used for making calls daily, particularly within member enrollment processes. A key benefit cited by 2 of 5 reviewers is the increase in agent productivity, with one reviewer noting a substantial rise in call completion rates after implementing Five9. However, a notable challenge, also mentioned by 2 of 5 reviewers, revolves around connectivity issues, including dropped calls and the need for high-speed internet, which can lead to frustration. These mixed experiences suggest that while Five9 can enhance productivity, reliable internet infrastructure is crucial for its effective operation.
Connectivity Issues
2 mentionsConnectivity problems are a recurring concern, mentioned by 2 of 5 reviewers. They report issues such as dropped calls…
Connectivity problems are a recurring concern, mentioned by 2 of 5 reviewers. They report issues such as dropped calls and the necessity for a high-speed internet connection. These issues can cause frustration and hinder the daily call operations.
Increased Agent Productivity
2 mentionsTwo of the five reviewers specifically mentioned increased agent productivity as a benefit of using Five9. One reviewer…
Two of the five reviewers specifically mentioned increased agent productivity as a benefit of using Five9. One reviewer attributes this to the system's ability to automate call processes, leading to a significant increase in the number of calls completed per agent. Another reviewer uses Five9 to streamline their member enrollment process.
Please provide some detailed examples of areas where Five9 has room for improvement.
5 answeredThis report synthesizes 5 recent reviews to identify areas for potential improvement in Five9. Reviewers suggest improvements in user interface and CRM integration. Specifically, 2 of 5 reviewers mentioned the need for user interface enhancements, noting room for improvement. Another 2 of 5 reviewers highlighted the need for more seamless Customer Relationship Management (CRM) integration, particularly with Salesforce, indicating a desire for more options in how the phone system integrates with existing CRM platforms. These points suggest that while Five9 has strong capabilities, user experience and integration with other business tools could be areas of focus for future development.
CRM Integration
2 mentionsTwo of the five reviewers expressed a need for better Customer Relationship Management (CRM) integration. They specific…
Two of the five reviewers expressed a need for better Customer Relationship Management (CRM) integration. They specifically mentioned a desire for more options in how the phone system integrates with Salesforce, suggesting that the current integration capabilities may be limited or not fully seamless.
User Interface Improvements
2 mentionsTwo of the five reviewers indicated that the user interface (UI) could be improved. Reviewers suggest that the UI has r…
Two of the five reviewers indicated that the user interface (UI) could be improved. Reviewers suggest that the UI has room for improvement, implying that the current design or functionality may not be optimal or fully intuitive.
Please provide some detailed examples of things that Five9 does particularly well.
5 answeredThis report synthesizes 5 recent reviews to identify areas where Five9 is perceived to perform well. Reviewers highlighted Five9's ease of use and its integration capabilities, particularly with Salesforce. Two of the five reviewers specifically mentioned the ease of use when disposing of a call and transferring to different departments. Also, 2 out of 5 reviewers cited the integration with Salesforce and Litify as a positive aspect, with one noting the convenience of screen pop-ups when a call is connected. Given the small sample size, these findings should be interpreted as directional rather than definitive.
Ease of Use
2 mentionsFive9's user-friendliness is another area of strength, with 2 of 5 reviewers highlighting its ease of use. Reviewers sp…
Five9's user-friendliness is another area of strength, with 2 of 5 reviewers highlighting its ease of use. Reviewers specifically mentioned the ease of call disposition and transferring to different departments. This suggests that users find the platform intuitive and efficient for common tasks.
Salesforce Integration
2 mentionsFive9's integration with Salesforce is a notable strength, according to 2 of the 5 reviewers. They appreciate how the i…
Five9's integration with Salesforce is a notable strength, according to 2 of the 5 reviewers. They appreciate how the integration streamlines workflows. One reviewer specifically mentioned the convenience of having screen pop-ups in Salesforce when a call is connected.