Insights from GoTo Connect Reviewers
Based on 26 verified reviews published in the last 18 months
What other products like GoTo Connect have you used or evaluated?
26 answeredIn a set of 26 recent reviews, users mentioned other products they have used or evaluated alongside GoTo Connect. RingCentral Contact Center was mentioned by 12% (3 of 26) of reviewers. Zoom Phone was mentioned by 8% (2 of 26) of reviewers. These findings provide context for understanding the competitive landscape and alternatives considered by GoTo Connect users.
RingCentral Contact Center
3 mentionsRingCentral Contact Center was mentioned by 12% (3 of 26) of reviewers as an alternative or comparable product to GoTo…
RingCentral Contact Center was mentioned by 12% (3 of 26) of reviewers as an alternative or comparable product to GoTo Connect. The reviews do not provide specific reasons for comparison, but the mentions indicate that users may be evaluating these products for similar business communication needs.
Zoom Phone
2 mentionsZoom Phone was mentioned by 8% (2 of 26) of reviewers. These mentions occur in the context of listing multiple platform…
Zoom Phone was mentioned by 8% (2 of 26) of reviewers. These mentions occur in the context of listing multiple platforms, suggesting that users may be exploring a range of options for their communication needs.
GoTo Connect was designed as an all-in-one system for phones, meetings, and messaging, that provides a unified admin tool to make IT easy. How has your experience with GoTo Connect reflected this?
26 answeredThis report synthesizes 26 recent reviews to assess user experiences with GoTo Connect as an all-in-one system for phones, meetings, and messaging, with a unified admin tool. Reviewers highlight the phone features and ease of use, but express mixed sentiments about the meeting and messaging features. A significant portion of users (15% or 4 of 26) appreciate the unified admin experience, citing its efficiency in managing users, extensions, and phone numbers. However, some find the default inclusion of GoTo Meetings when creating new users inconvenient. While 15% (4 of 26) of reviewers find the phone system solid and reliable, an equal number report mixed experiences with the meeting features, noting that they are suitable for small meetings but can become laggy with larger, especially video, meetings. Similarly, opinions on the messaging features are divided, with some users leveraging them constantly and others citing issues or preferring alternative solutions. Ease of use is a recurring positive theme, mentioned by 12% (3 of 26) of reviewers, who praise the user-friendly admin portal and overall simplicity of the platform.
Unified admin experience
4 mentionsAbout 15% of reviewers (4 of 26) mention the unified admin experience. While some appreciate the ease of managing users…
About 15% of reviewers (4 of 26) mention the unified admin experience. While some appreciate the ease of managing users and resources in one location, others find the default inclusion of GoTo Meetings when creating new users to be an issue.
Phone features
4 mentionsThe phone features are positively received by 15% of reviewers (4 of 26), who describe the system as solid and reliable…
The phone features are positively received by 15% of reviewers (4 of 26), who describe the system as solid and reliable. They highlight the smooth operation and fundamental role the phone features play in their business communication.
Meeting features
4 mentionsMeeting features are mentioned by 15% of reviewers (4 of 26). While some find them improved over time, others report th…
Meeting features are mentioned by 15% of reviewers (4 of 26). While some find them improved over time, others report that they can become laggy and choppy, especially during larger video meetings.
Messaging features
4 mentionsThe messaging features receive mixed feedback from 15% of reviewers (4 of 26). Some users actively leverage these featu…
The messaging features receive mixed feedback from 15% of reviewers (4 of 26). Some users actively leverage these features, while others cite issues with campaign approvals or prefer alternative solutions like Microsoft.
Ease of use
3 mentionsEase of use is a positive aspect, noted by 12% of reviewers (3 of 26). They praise the user-friendly admin portal and t…
Ease of use is a positive aspect, noted by 12% of reviewers (3 of 26). They praise the user-friendly admin portal and the overall simplicity of the platform, highlighting its accessibility for both callers and administrators.
What positive or negative impact (i.e. Return on Investment or ROI) has GoTo Connect had on your overall business objectives?
26 answeredThis report analyzes 26 recent reviews to assess the return on investment (ROI) of GoTo Connect. Reviewers most frequently cite cost savings (35%, 9 reviews) and time savings (27%, 7 reviews) as positive impacts on their business objectives. These savings stem from factors like the consolidation of software, the switch from analog phone lines to VoIP, and the efficiency gains in administrative tasks such as report generation. Several reviewers also highlight improvements in customer service (15%, 4 reviews) due to features like combined SMS and call answering, as well as better call routing. Ease of use (15%, 4 reviews) and the availability of analytics and reporting (15%, 4 reviews) further contribute to the perceived ROI. However, a small segment of users (8%, 2 reviews) reported negative experiences, citing a steep learning curve and limitations in SCIM provisioning and API functionality.
Cost savings
9 mentionsReviewers frequently emphasize cost savings as a significant benefit of GoTo Connect, with 35% (9 reviews) mentioning t…
Reviewers frequently emphasize cost savings as a significant benefit of GoTo Connect, with 35% (9 reviews) mentioning this aspect. These savings are attributed to the transition from traditional phone systems to VoIP, reduced hardware costs through softphone and mobile capabilities, and the consolidation of communication software. The reasonable fees associated with GoTo Connect also contribute to the perceived cost-effectiveness.
Time savings
7 mentionsTime savings are another frequently cited benefit, mentioned in 27% of reviews (7 reviews). Users attribute this to the…
Time savings are another frequently cited benefit, mentioned in 27% of reviews (7 reviews). Users attribute this to the platform's features and flexibility, streamlined administration and setup processes, and improved efficiency in call reporting and monitoring. The platform's business continuity/disaster recovery (BCDR) capabilities also contribute to time savings by ensuring uninterrupted call handling during internet outages.
Improved customer service
4 mentionsA notable portion of reviewers, 15% (4 reviews), indicate that GoTo Connect has positively impacted their customer serv…
A notable portion of reviewers, 15% (4 reviews), indicate that GoTo Connect has positively impacted their customer service. They cite features like combined SMS and call answering, voicemail-to-text transcription, and improved call routing as contributing factors. These improvements help prevent missed calls and voicemails, ultimately leading to better customer interactions.
Analytics and reporting
4 mentionsAnalytics and reporting capabilities are valued by 15% of reviewers (4 reviews), who see them as a significant improvem…
Analytics and reporting capabilities are valued by 15% of reviewers (4 reviews), who see them as a significant improvement over previous systems. These features provide increased visibility into call data, automate call analysis, and enable more informed decision-making. The availability of call reporting also facilitates remote work options.
Ease of use
4 mentionsThe platform's ease of use is appreciated by 15% of reviewers (4 reviews). Reviewers find it easy to deploy, manage, an…
The platform's ease of use is appreciated by 15% of reviewers (4 reviews). Reviewers find it easy to deploy, manage, and scale the system without requiring specialized expertise. The platform's user-friendly interface and straightforward administrative experience contribute to its overall ease of use.
Besides GoTo Connect, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
26 answeredThis analysis of 26 recent reviews explores the software solutions that users regularly utilize alongside GoTo Connect. Microsoft 365 is the most frequently mentioned complementary software, cited by 27% (7 of 26) of reviewers. Microsoft Teams, Adobe Acrobat and Google Workspace are also mentioned, though at a lower frequency. These tools appear in the context of general productivity and collaboration, suggesting that GoTo Connect users often integrate it within a broader ecosystem of business applications. Given the relatively small sample size, these findings should be interpreted as directional indicators rather than definitive conclusions.
Microsoft 365
7 mentionsMicrosoft 365 is mentioned by 27% (7 of 26) of reviewers, indicating its prevalence among GoTo Connect users. The revie…
Microsoft 365 is mentioned by 27% (7 of 26) of reviewers, indicating its prevalence among GoTo Connect users. The reviews do not elaborate on the specific reasons for using Microsoft 365 in conjunction with GoTo Connect, but it can be inferred that it serves general productivity and business needs.
Microsoft Teams
3 mentionsMicrosoft Teams is mentioned by 12% (3 of 26) of reviewers. This suggests that some GoTo Connect users also rely on Mic…
Microsoft Teams is mentioned by 12% (3 of 26) of reviewers. This suggests that some GoTo Connect users also rely on Microsoft Teams for communication and collaboration, potentially indicating overlapping functionalities or the use of both platforms for different purposes.
Google Workspace
2 mentionsGoogle Workspace is mentioned by 8% (2 of 26) reviewers. Similar to Microsoft 365, reviewers do not specify the reasons…
Google Workspace is mentioned by 8% (2 of 26) reviewers. Similar to Microsoft 365, reviewers do not specify the reasons for using Google Workspace, but its presence suggests a need for a suite of productivity tools alongside GoTo Connect.
Adobe Acrobat
2 mentionsAdobe Acrobat is mentioned by 8% (2 of 26) reviewers. This may indicate that users require document management and PDF…
Adobe Acrobat is mentioned by 8% (2 of 26) reviewers. This may indicate that users require document management and PDF editing capabilities in addition to the features offered by GoTo Connect.