Insights from Gusto Reviewers
Based on 15 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has Gusto had on your overall business objectives?
15 answeredThis report analyzes 15 recent reviews to understand Gusto's impact on business objectives. A primary benefit cited by reviewers is the time saved on payroll processing. Specifically, 7 out of 15 reviewers (47%) mention the time-saving aspect of the platform. Reviewers also appreciate how Gusto simplifies various HR tasks. Four out of 15 reviewers (27%) highlight the platform's ability to streamline processes like onboarding, reporting, and tax preparation. The time savings realized in payroll, coupled with simplified HR processes, contribute to increased efficiency and productivity for users.
Saves time on payroll
7 mentionsA significant benefit for users is the time saved on payroll processing. Seven out of 15 reviewers (47%) specifically m…
A significant benefit for users is the time saved on payroll processing. Seven out of 15 reviewers (47%) specifically mention this advantage, noting that Gusto streamlines the payroll process and reduces the time spent on calculations and execution. The automation features, such as auto-pay, contribute to increased efficiency.
Simplifies HR tasks
4 mentionsGusto simplifies various HR tasks, according to 4 out of 15 reviewers (27%). The platform streamlines processes such as…
Gusto simplifies various HR tasks, according to 4 out of 15 reviewers (27%). The platform streamlines processes such as onboarding, reporting, and tax preparation. Integrated features, like workers' compensation, further contribute to simplifying HR management.
Besides Gusto, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
15 answeredThis analysis synthesizes 15 recent product reviews to identify software regularly used alongside Gusto and how likely users are to recommend those products. Reviewers most frequently mentioned using QuickBooks Online (4 of 15 reviewers). Guideline was also noted as a frequently used software (2 of 15 reviewers). Due to the small sample size, these findings should be interpreted as directional indications rather than definitive conclusions.
QuickBooks Online
4 mentionsQuickBooks Online is used alongside Gusto, according to 4 of 15 reviewers. These reviewers did not express a uniform se…
QuickBooks Online is used alongside Gusto, according to 4 of 15 reviewers. These reviewers did not express a uniform sentiment towards QuickBooks Online, but simply mentioned it as part of their software ecosystem.
Guideline
2 mentionsTwo of 15 reviewers mentioned using Guideline alongside Gusto. As with QuickBooks, the sentiment was neutral, with revi…
Two of 15 reviewers mentioned using Guideline alongside Gusto. As with QuickBooks, the sentiment was neutral, with reviewers simply listing it as part of their toolkit.
Describe how you use Gusto in your organization. What are the business problems the product addresses and what is the scope of your use case?
15 answeredThis report synthesizes 15 recent reviews to understand how users are employing Gusto within their organizations, the business problems it addresses, and the scope of their use cases. Gusto is primarily used for payroll and tax-related tasks, as highlighted by 13 of the 15 reviewers. Many reviewers also appreciate Gusto's ease of use, with 7 reviewers mentioning how the platform simplifies complex processes such as multi-state tax filings and employee onboarding. Additionally, 6 reviewers specifically mentioned using Gusto for HR and benefits management, indicating its role in a broader range of organizational functions beyond just payroll.
Payroll and Taxes
13 mentionsA significant majority of reviewers (13 out of 15) utilize Gusto for payroll and tax-related functionalities. Reviewers…
A significant majority of reviewers (13 out of 15) utilize Gusto for payroll and tax-related functionalities. Reviewers appreciate its ability to streamline payroll processes, handle multi-state tax filings, and manage employee onboarding and offboarding. Many find it to be a reliable solution that simplifies complex payroll tasks, especially for remote teams and small businesses.
Ease of Use
7 mentionsEase of use is a frequently cited benefit, with 7 reviewers praising Gusto's intuitive platform and simplified processe…
Ease of use is a frequently cited benefit, with 7 reviewers praising Gusto's intuitive platform and simplified processes. Reviewers specifically appreciate how Gusto streamlines tasks such as employee onboarding, payroll tax filings, and overall payroll management. The platform's user-friendly design and helpful reminders contribute to a positive user experience.
HR and Benefits
6 mentionsBeyond payroll, 6 reviewers use Gusto for HR and benefits administration. Reviewers highlight its capabilities in onboa…
Beyond payroll, 6 reviewers use Gusto for HR and benefits administration. Reviewers highlight its capabilities in onboarding, offboarding, PTO tracking, and benefits management. Gusto is seen as a comprehensive HR platform that supports various organizational needs, including document storage, training, and handbook management.
Please provide some detailed examples of areas where Gusto has room for improvement.
15 answeredThis report analyzes 15 recent reviews to identify areas where Gusto could improve. A notable area for improvement revolves around Gusto's mobile application. Three out of 15 reviewers mentioned issues with the mobile app, citing missing functionalities, difficulties on Android devices, and password-saving problems. Additionally, 2 of 15 reviewers expressed a desire for more diverse benefit options, including a wider range of healthcare plans and clearer communication regarding employee enrollment confirmations. These points suggest opportunities for Gusto to enhance its user experience and service offerings.
Mobile app issues
3 mentionsSeveral reviewers have expressed concerns regarding Gusto's mobile application. Specifically, 3 of 15 reviewers cited i…
Several reviewers have expressed concerns regarding Gusto's mobile application. Specifically, 3 of 15 reviewers cited issues such as missing functionalities and difficulties using the app on Android devices. Some users also reported that the app has not been saving passwords, creating inconvenience.
Benefit options
2 mentionsA couple of reviewers (2 of 15) indicated a need for more comprehensive benefit options within Gusto. One reviewer woul…
A couple of reviewers (2 of 15) indicated a need for more comprehensive benefit options within Gusto. One reviewer would like more healthcare options, allowing employees to choose different plans from multiple providers. Another reviewer noted that some employees experienced confusion about their confirmed benefits during open enrollment, suggesting a need for clearer communication.
Please provide some detailed examples of things that Gusto does particularly well.
15 answeredThis report synthesizes 15 recent product reviews to identify areas where Gusto performs well. Reviewers frequently highlight Gusto's payroll functionalities, with 9 of 15 reviewers mentioning this feature. The reviews suggest that Gusto simplifies and streamlines payroll processes. Additionally, 5 of 15 reviewers appreciate Gusto's onboarding and benefits management capabilities. These features appear to contribute to a positive user experience by facilitating employee management and administrative tasks.
Payroll Functionality
9 mentionsPayroll functionality is a frequently praised aspect of Gusto, mentioned by 9 of 15 reviewers. Reviewers indicate that…
Payroll functionality is a frequently praised aspect of Gusto, mentioned by 9 of 15 reviewers. Reviewers indicate that Gusto simplifies and expedites payroll processing, with one reviewer noting that payroll takes them less than 10 minutes. The automation capabilities appear to contribute to the efficiency and ease of use.
Onboarding & Benefits
5 mentionsGusto's onboarding and benefits management features are also well-regarded, with 5 of 15 reviewers mentioning these cap…
Gusto's onboarding and benefits management features are also well-regarded, with 5 of 15 reviewers mentioning these capabilities. Reviewers appreciate the ability to streamline the onboarding process for new employees and manage benefits effectively. The integration of benefits management within the platform appears to be a valuable feature.