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HighLevel

Score8.7 out of 10

29 Reviews and Ratings

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What is HighLevel?

HighLevel is an all-in-one white-label marketing platform for digital agencies boasting CRM, Email, 2-way SMS, Funnel Builder, web page / landing page designer or online calendar builder, etc., from the company of the same name in Eugene.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features HighLevel has to offer, as determined by TrustRadius' reviewers.
Based on 29 ratings of HighLevel's features
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Top Performing Features

  • WYSIWYG email editor

    Users can create html emails through a drag-and-drop interface, without html coding knowledge.

    Category average: 5.3

  • A/B testing

    Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

    Category average: 6.3

  • Mobile optimization

    Users can easily optimize emails and landing pages for mobile devices.

    Category average: 7.7

Areas for Improvement

  • Integration with Salesforce.com

    The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 4.5

  • Integration with Microsoft Dynamics CRM

    The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 6.3

  • Integration with SugarCRM

    The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.

    Category average: 6.2

Reviews

What users are saying about HighLevel.
View all reviews

HighLevel is great value. Well worth it for all that is on offer.

Verified User
Director (1-10 employees employees)

Use Cases and Deployment Scope

I am an agency client of HighLevel. They have been transparent and helpful when asked apon. The platform itself is very powerful and is a great all-in-one business growth CRM. You can seriously do must things you need in HighLevel if you are a smb. So are able to create our systems and automations once and use them again and again with each client very easy. Clients are happy, we are happy, the platform works.

Pros

  • Sales Management
  • Sales Funnel Builder
  • All-In-One Growth CRM
  • Whitelabel Agency Ability

Cons

  • I would love the ability to host html and raw code websites
  • It would be nice to have more customisation options in terms of styling for Whitelabel
  • Ability to charge per user pricing

Return on Investment

  • HighLevel has made our agency work more easier
  • HighLevel has empowered our team with lots of features and customisation
  • The more we use HighLevel the more value we get from it

Usability

Alternatives Considered

Systeme.io, ClickFunnels, HubSpot CRM and Intuit Mailchimp

Other Software Used

Taskade, Google Workspace, Thunderbird

HighLevel is the BEST tool of its kind hands down

Incentivized
Verified User
C-Level Executive in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We are a white label reseller of the HighLevel platform and we use this tool to communicate better with our clients, and to help our clients communicate better with their customers. It's a game changer for small business owners.

Pros

  • Conversational AI
  • Voice AI
  • Website building tools
  • Sales Funnels

Cons

  • They're pretty flawless but having a little faster support sometimes would be helpful.

Return on Investment

  • HighLevel has helped our business grow over the past two years by giving us a place to manage our client communication.

Usability

Alternatives Considered

HubSpot CRM

Other Software Used

Pabbly, Albato, ChatGPT

HighLevel is a great choice

Incentivized
Verified User
Director in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

We use HighLevel to manage client lead genertion campaigns including reporting. We use HighLevel to build landing pages which we run ads to, to send email automated sequences and SMS camapaigns. We also use HighLevel to create and manage sales pipelines to illustrate to clients where prospects sit in our lead generation campaigns.

Pros

  • Landing Pages
  • SMS campaigns
  • Automated Email Campaigns
  • Pipeline Management

Cons

  • Can be buggy
  • Slow upload
  • Landing page editor
  • Email deliverability

Return on Investment

  • We have run many profitable ad campaigns on HighLevel
  • SMS blasts work great
  • Managing all clients campaigns under one account

Usability

Alternatives Considered

ActiveCampaign, HubSpot CRM, monday CRM, unbounce and ClickFunnels

Other Software Used

Sinch Mailgun, unbounce, LinkedIn Sales Navigator, Meta Business Manager

HighLevel: Elevating Marketing Efficiency and Customer Engagement

Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

we managing customer relationships, and automating various tasks like email campaigns, customer follow-ups, and lead generation. Its diverse features, including CRM tools, pipelines, and automated messaging

Pros

  • Workflow Automation
  • Client Communication and Follow-ups
  • CRM Integration

Cons

  • Enhanced Collaboration Features
  • Integration Challenges
  • Limited Customization

Other Software Used

Workato, Zapier, Quickbase

HighLevel is an all-in-one wonder for small businesses!

Incentivized
Verified User
Project Manager in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

As an agency, we create accounts for our clients so they can use HighLevel as a CRM, email campaign tool, form and survey builder, and build landing pages among many others. We have also empowered our clients to have more visibility into their sales process through the pipelines on HighLevel.

Pros

  • All-in-one
  • Intuitive
  • Cost-effective, especially for a small business

Cons

  • We encounter bugs from time to time
  • Considering it's all-in-one, individual features are not as powerful as counterparts that specialize in those services
  • Loads slowly at times

Return on Investment

  • Definitely a useful tool for us and our clients
  • We minimized the need for having to subscribe to various platforms that address different needs
  • We cater mostly to small businesses, so it's perfect for our clients' needs in terms of cost

Alternatives Considered

HubSpot CRM, Salesforce Lightning Platform, ActiveCampaign and Mailchimp

Other Software Used

ClickUp, Clockify, Slack