Human Interest Reviews & Insights

Score9.2 out of 10

292 Reviews and Ratings

Community insights

TrustRadius Insights for Human Interest are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Sales Process: Reviewers have praised the initial sales representatives for doing a great job of selling the product. They found their approach convincing and effective, resulting in successful conversions. Furthermore, having the presence of their manager during the sales process has been highly beneficial as it helped address any questions or concerns raised by executives.

Ease of Use: Users consistently commend the platform's ease of use. The interface is simple and intuitive, allowing employees to navigate through tasks quickly and efficiently. Whether it's completing paperwork or accessing important information, users appreciate how user-friendly the platform is.

Integration with Other Systems: A significant advantage highlighted by reviewers is the seamless integration of this platform with various systems such as HR, payroll, book management software QuickBooks, and enrollment/account changes software Rippling. This integration greatly simplifies processes for users by eliminating manual data entry and reducing administrative tasks. Users can seamlessly transfer information across different systems without encountering compatibility issues or additional steps.

Human Interest Reviews

204 Reviews

integrated 401k makes life easy

Rating: 7 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

We use Human Interest to administer our 401kplan and to prepare and file the annual return

Pros

automates the funding of the plan from payroll records
integrates with payroll for purposes of tracking eligible participants
prepares the 5500

Cons

being able to talk to someone
ask for email once and not multiple times. some EE's do not have them

Likelihood to Recommend

i like the way they integrate with payroll and take the appropriate funds each pay date

Verified User

Manager in Finance and Accounting (51-200 employees)

Vetted Review

1 year of experience

Great Service Easy Integration

Rating: 10 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

We used them to set up/transfer an existing 401k. We closed out a Paychex account and started using QuickBooks payroll. It was a very simple process, we had an onboarding conference call, very simple, and were then assigned a representative who handled everything for us. Much easier than anticipated.

Pros

Onboarding Conference Call
Answered all concerns
Made transition from old plan easy
Helped with Quickbooks integration
Automatically process contributions and send reports

Cons

Password setup
Login challenges
Said email already existed, but couldn't find username via email

Likelihood to Recommend

Only speaking from experience, probably good for smaller companies, could be for larger companies as well, but I haven't experienced that side of it.

Verified User

Consultant in Finance and Accounting (1-10 employees)

Vetted Review

1 year of experience

Simple 401k plan for SMB

Rating: 7 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

401 plans for our team

Pros

easy setup with Gusto
easy setup with Rippling
Good web UI

Cons

Mobile UI
Bugs on web version
Slow support

Likelihood to Recommend

Simple 401 plan setup for teams that know what that wants.

Verified User

C-Level Executive in Corporate (51-200 employees)

Vetted Review

2 years of experience

SORBA Review

Rating: 8 out of 10

June 9, 2025

Use Cases and Deployment Scope

We use Human Interest for our 401k benefits for employees

Pros

simple intergration
good follow up
email reporting

Cons

none that I can think of

Likelihood to Recommend

They are a good provider of 401k and make it easy for small organizations like mine to get started and understand the process.

Philip Darden

Executive Director at SORBA (1-10 employees)

Vetted Review

1 year of experience

Great experience with Human Interest

Rating: 10 out of 10

June 9, 2025

Use Cases and Deployment Scope

We are using HI as our 401k administrator.

Pros

HI has been great about follow-through and follow-up.
HI reps have been easy to work with and friendly.
HI handled all the behind-the-scenes details so I didn't have to worry about it.

Cons

Our set-up is tricky because we employ tutors that act like seasonal employees. The auto-push of info from Rippling to HI is a great feature, but, in our case, it makes things a little jumbled.
That the reps have a clear understanding of what can and cannot be done. I was told that we could switch our 401k to a 403b on the initial call and later told that was not possible

Likelihood to Recommend

We are a small non-profit and it works well for us.

Wendy Wood

Chief Operating Officer at Southeast Community Foundation (11-50 employees)

Vetted Review

Helpful Retirement Plan Administration

Rating: 8 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

We had been looking for a way to offer a 401(k) plan to our employees for quite a while. As a small employer, this was not an easy task. Once I met with Human Interest, we were able to rapidly create and deploy a plan, and our employees love us for it.

Pros

Made creating the plan very simple
Made integrating with our payroll team easy to accomplish
The website is easy to navigate.

Cons

offering more opportunities for staff to talk to an investment advisor rather than depending on the tool

Likelihood to Recommend

Easy to create and set up plan. Simple for staff to change their contribution levels. Would be nice to have more personal investment advice for employees.

Shellie Brighton

Sr. HR Business Partner in Human Resources at MindSource Center (11-50 employees)

Vetted Review

Highly recommend

Rating: 10 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

Human Interest provides our companies 401(K) solution

Pros

Integrates with our Payroll solution
Easy to set up
cost efficient

Cons

ability to opt out after initial account is set up, currently, you can only opt out via initial email

Likelihood to Recommend

Human Interest representatives met with me and explained all aspects of the product in great detail. I made the choice based on price, flexibility for our employees and ease of use.

Verified User

Manager (11-50 employees)

Vetted Review

Unclear Value

Rating: 5 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

To manage and deliver 401(k) benefits for my employees.

Pros

Signup was very straightforward
Not sure
Not Sure

Cons

I'm still unclear on how this is managed & whether I'm managing it correctly (as an employer)
It doesn't appear that my contributions are invested (?)
It doesn't appear that my contributions are invested (?)

Likelihood to Recommend

Great for small business, but still needs some work to make obvious things easier & more visible for both the employer and employees.

Verified User

C-Level Executive in Corporate (1-10 employees)

Vetted Review

Simple interface for easy management

Rating: 9 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

We utilize Human Interest to integrate with our HRIS system, Rippling, to make it easy for employees and administrators to manage our group 401k plan. The connection between HI and Rippling makes it much easier for us to ensure we have the most up to date contribution information when issuing paychecks. It's also a very user friendly platform for our employees to manage their contributions.

Pros

Great user interface
Straightforward and easy to manage
Easy integration into HRIS system

Cons

It can be difficult to determine who is enrolled or who has enrolled but waived the benefit
Way too many notifications and no real way to manage them

Likelihood to Recommend

I've previously recommended it to other small business owners because the administrative costs of managing it are so low and it's very easy to navigate, so it's great for people that manage benefits for the employees in addition to the many other hats small business owners have to wear.

Niki Leith

Director of Operations in Corporate at Hilco Development Services (11-50 employees)

Vetted Review

1 year of experience

Human Interest

Rating: 8 out of 10

June 9, 2025

Use Cases and Deployment Scope

For payroll purposes. Payroll, Benefits and 401k and managed through Human Interest.

Pros

integration
communication
transparency

Cons

training
easier integrations

Likelihood to Recommend

Human Interest would be great for a large company, set up the new employee and let the integrations work. It is unfortunate that you still have to log into employee navigator to finish.

Sara Wilson

Ops Mananger in Corporate at True Concept Title (11-50 employees)

Vetted Review

2 years of experience

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