JumpCloud

Score8.5 out of 10

41 Reviews and Ratings

What is JumpCloud?

JumpCloud® delivers a unified open directory platform used to securely manage identities, devices, and access across an organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.

Categories & Use Cases

ID Management Single-Sign On (SSO)
The ability to login to the system once, gaining access to all systems without the need for logging in again
Category average: 9
ID-Management Access Control
Authorization or restriction of access to information depending on role
Category average: 8.8
Multi-Factor Authentication
Using multiple, independent components to gain access
Category average: 8.5

ID Risk Management
Identification, evaluation, and prioritization of risks with procedures to minimize, impacts of unplanned consequences
Category average: 8.3
Account Provisioning and De-provisioning
Capabilities for creating user accounts based on roles, group memberships and business processes
Category average: 8.4
ID Management Workflow Automation
Automated sequence of tasks to simplify processes
Category average: 8

Rob Lyons

IT Director in Information Technology at Abco Research Associates (11-50 employees employees)

Use Cases and Deployment Scope

We use JumpCloud as Identity Prover, MDM, and User Control system.
We leverage its cloud integrations for LDAP, RADIUS, and Microsoft Azure/365 for authentication and Single Sign On. As a small company, having a few panes of glass was a major point in deciding to go with JumpCloud, as we have a mix of Linux, Windows, and primarily macOS machines. Having less tool sprawl for administration was essential, and has affected our choices with other software/services as we first look at, and heavily tilt in favor of services that can integrate with JumpCloud, either via LDAP, or some other cloud directory/SSO option like SAML.

Pros

User security - Passwords, password resets, lockout, etc.
Single Sign On support
Multiplatform support
Feature expansion
Very generous trial options
Great community support from both JumpCloud, and their userbase
Respond well to feature requests

Cons

MacOS MDM features - Improving, but not to some Apple dedicated service levels yet (Jamf, Mosyle...)
Better communication of software/feature/agent changes
More RADIUS options (multiple connections from single IP!)

Return on Investment

Very easily add, or disable employee logins
Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
Higher security and visibility of security issues
Reduced onboarding time from days to minutes
Enabled easy reassignment of user accounts to another user via groups when employees leave
Quick securing of terminated users, or otherwise compromised accounts
Reduced user disablement time from previous manual methods requiring days, to literal minutes

Usability

Dave Brown

Head Of DevOps & Security in Information Technology at Datactics Ltd (51-200 employees employees)

Use Cases and Deployment Scope

Within Datactics we leverage JumpCloud as our main Directory Service - Linked up to our Office 365 tenant the platform makes user management simple, allowing us to control our user accounts and provision access as required - We also use JC to manage our use endpoints, each having the JC Agent installed this has made Windows & Linux system management easy to do for the entire team - We also use JC for SSO making user provisioning across other services a breeze and being able to control access from a single pain on glass is great.

When we first evaluated JC our use case was a simple one of user/device management - Out of all the vendors we looked at JumpCloud ticked all the boxes - Since implementation we have continued to grow with JC and hope to continue doing so in the future.

Day to day now I would say that JC is one of the most commonly used platforms across the companies estate.

Pros

User Management - The ability to control our users and set password/polices is made easy in the JC console
Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience

Cons

SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing

Return on Investment

High return on investment as JC has played a vital part in obtaining and keeping a number of company certifications
Giving the DevOps & Security team time back by allowing for simple admin tasks to be done even quicker has probably added more value than we can count
ROI for system and user reporting has been invaluable as we keep on top of security

Usability

Other Software Used

Keeper, Slack, Microsoft Teams

Alternatives Considered

The Okta Identity Cloud and OneLogin by One Identity

Nikolay "Niko" Akatyev View profile

VP of Internal Security and IT in Information Technology at Horangi Cyber Security (51-200 employees employees)

Use Cases and Deployment Scope

We use majority of JumpCloud functions for our core IT and security processes. It's our directory service and we manage access through SSO and LDAP to core systems. We also use it for onboarding and offboarding and we connected it with our HRIS. We use JumpCloud for device management both for Windows and Macs.

Pros

Directory service
Onboarding and offboarding of users
SSO

Cons

User-facing dashboard
Policy management for devices

Return on Investment

It was twice cheaper to use JumpCloud than the combination of other systems that cover all those functions (SSO, device managemetn).
It saves us 30% of time on onboarding and offboarding.
It prevented for us one incident during offboarding last year.

Usability

Ricky Jordan View profile

Senior Computer Systems Admin in Information Technology at 96firm.com (11-50 employees employees)

Use Cases and Deployment Scope

We use JumpCloud as our Tech Stack foundation. It starts with linking with our HRIS to build the user base and then manages our users via the directory which then links to our Tech App Stack to grant access via SSO. We also use it as our MDM for device management for handheld and computer devices. We use it as our security platform to secure and meet compliance. This is also used to manage and support our users and their devices.

Pros

sso
mdm
security
mfa
directory
radius

Cons

remote desktop
password management
software deployment
software patching
mobile admin dashboard/app

Return on Investment

Positive - Budget Friendly tech stack foundation
Positive - Budget friendly directory via cloud
Positive - Budget friendly device management
Positive - Trustworthiness in the product AND their team

Usability

Sridhar Pippari View profile

Security Architect in Information Technology at OVO (PT Visionet Internasional) (1001-5000 employees employees)

Use Cases and Deployment Scope

Presently it is being used as IAM, MFA, SSO tool and we would like to see it more in other areas like detailed policy management on endpoint, help us in patch management on endpoints, detailed access control tool, manage any challenge related to user authentications

Pros

user management
device management
single sign on
multi factor authentication

Cons

mac device management
remote control of the device
security patch deployment
OS policies
zero trust features
integrations with 3rd party products
device isolation

Return on Investment

reduced amount of time for operations
ease management of user access
automated deprovisioning or provisioning

Usability

Okta

OneLogin by One Identity

Microsoft Entra ID

JumpCloud

What is JumpCloud?

Categories & Use Cases

Key Features

Top Performing Features

ID Management Single-Sign On (SSO)

ID-Management Access Control

Multi-Factor Authentication

Areas for Improvement

ID Risk Management

Account Provisioning and De-provisioning

ID Management Workflow Automation

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

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