#1 most frequent
United States of America
63.2%597 installations of 944
What is JumpCloud?
JumpCloud® delivers a unified open directory platform used to securely manage identities, devices, and access across an organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
Categories & Use Cases
Videos
Top Performing Features
ID Management Single-Sign On (SSO)
The ability to login to the system once, gaining access to all systems without the need for logging in again
Category average: 9
ID-Management Access Control
Authorization or restriction of access to information depending on role
Category average: 8.8
Multi-Factor Authentication
Using multiple, independent components to gain access
Category average: 8.5
Areas for Improvement
ID Risk Management
Identification, evaluation, and prioritization of risks with procedures to minimize, impacts of unplanned consequences
Category average: 8.3
Account Provisioning and De-provisioning
Capabilities for creating user accounts based on roles, group memberships and business processes
Category average: 8.5
ID Management Workflow Automation
Automated sequence of tasks to simplify processes
Category average: 8
Who Buys & Uses JumpCloud
#2 most frequent
Canada
5.5%52 installations of 944
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.1%48 installations of 944
JumpCloud is the best option iDP for SMB and multiple platform deployements
Use Cases and Deployment Scope
We use JumpCloud as Identity Prover, MDM, and User Control system.
We leverage its cloud integrations for LDAP, RADIUS, and Microsoft Azure/365 for authentication and Single Sign On. As a small company, having a few panes of glass was a major point in deciding to go with JumpCloud, as we have a mix of Linux, Windows, and primarily macOS machines. Having less tool sprawl for administration was essential, and has affected our choices with other software/services as we first look at, and heavily tilt in favor of services that can integrate with JumpCloud, either via LDAP, or some other cloud directory/SSO option like SAML.
We leverage its cloud integrations for LDAP, RADIUS, and Microsoft Azure/365 for authentication and Single Sign On. As a small company, having a few panes of glass was a major point in deciding to go with JumpCloud, as we have a mix of Linux, Windows, and primarily macOS machines. Having less tool sprawl for administration was essential, and has affected our choices with other software/services as we first look at, and heavily tilt in favor of services that can integrate with JumpCloud, either via LDAP, or some other cloud directory/SSO option like SAML.
Pros
- User security - Passwords, password resets, lockout, etc.
- Single Sign On support
- Multiplatform support
- Feature expansion
- Very generous trial options
- Great community support from both JumpCloud, and their userbase
- Respond well to feature requests
Cons
- MacOS MDM features - Improving, but not to some Apple dedicated service levels yet (Jamf, Mosyle...)
- Better communication of software/feature/agent changes
- More RADIUS options (multiple connections from single IP!)
Return on Investment
- Very easily add, or disable employee logins
- Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
- Higher security and visibility of security issues
- Reduced onboarding time from days to minutes
- Enabled easy reassignment of user accounts to another user via groups when employees leave
- Quick securing of terminated users, or otherwise compromised accounts
- Reduced user disablement time from previous manual methods requiring days, to literal minutes
Usability
JumpCloud - Why you should consider "jumping one cloud" to JumpCloud
Use Cases and Deployment Scope
Within Datactics we leverage JumpCloud as our main Directory Service - Linked up to our Office 365 tenant the platform makes user management simple, allowing us to control our user accounts and provision access as required - We also use JC to manage our use endpoints, each having the JC Agent installed this has made Windows & Linux system management easy to do for the entire team - We also use JC for SSO making user provisioning across other services a breeze and being able to control access from a single pain on glass is great.
When we first evaluated JC our use case was a simple one of user/device management - Out of all the vendors we looked at JumpCloud ticked all the boxes - Since implementation we have continued to grow with JC and hope to continue doing so in the future.
Day to day now I would say that JC is one of the most commonly used platforms across the companies estate.
When we first evaluated JC our use case was a simple one of user/device management - Out of all the vendors we looked at JumpCloud ticked all the boxes - Since implementation we have continued to grow with JC and hope to continue doing so in the future.
Day to day now I would say that JC is one of the most commonly used platforms across the companies estate.
Pros
- User Management - The ability to control our users and set password/polices is made easy in the JC console
- Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
- SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
Cons
- SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
- Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
- Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
Return on Investment
- High return on investment as JC has played a vital part in obtaining and keeping a number of company certifications
- Giving the DevOps & Security team time back by allowing for simple admin tasks to be done even quicker has probably added more value than we can count
- ROI for system and user reporting has been invaluable as we keep on top of security
Usability
Other Software Used
Keeper, Slack, Microsoft Teams
Alternatives Considered
The Okta Identity Cloud and OneLogin by One Identity
A great system for security and growth
Use Cases and Deployment Scope
We use majority of JumpCloud functions for our core IT and security processes. It's our directory service and we manage access through SSO and LDAP to core systems. We also use it for onboarding and offboarding and we connected it with our HRIS. We use JumpCloud for device management both for Windows and Macs.
Pros
- Directory service
- Onboarding and offboarding of users
- SSO
Cons
- User-facing dashboard
- Policy management for devices
Return on Investment
- It was twice cheaper to use JumpCloud than the combination of other systems that cover all those functions (SSO, device managemetn).
- It saves us 30% of time on onboarding and offboarding.
- It prevented for us one incident during offboarding last year.
Usability
The ideal Tech Stack Foundation solution that offers lots of bang for your buck, and ease of use
Use Cases and Deployment Scope
We use JumpCloud as our Tech Stack foundation. It starts with linking with our HRIS to build the user base and then manages our users via the directory which then links to our Tech App Stack to grant access via SSO. We also use it as our MDM for device management for handheld and computer devices. We use it as our security platform to secure and meet compliance. This is also used to manage and support our users and their devices.
Pros
- sso
- mdm
- security
- mfa
- directory
- radius
Cons
- remote desktop
- password management
- software deployment
- software patching
- mobile admin dashboard/app
Return on Investment
- Positive - Budget Friendly tech stack foundation
- Positive - Budget friendly directory via cloud
- Positive - Budget friendly device management
- Positive - Trustworthiness in the product AND their team
Usability
cloud ideal IAM
Use Cases and Deployment Scope
Presently it is being used as IAM, MFA, SSO tool and we would like to see it more in other areas like detailed policy management on endpoint, help us in patch management on endpoints, detailed access control tool, manage any challenge related to user authentications
Pros
- user management
- device management
- single sign on
- multi factor authentication
Cons
- mac device management
- remote control of the device
- security patch deployment
- OS policies
- zero trust features
- integrations with 3rd party products
- device isolation
Return on Investment
- reduced amount of time for operations
- ease management of user access
- automated deprovisioning or provisioning
