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Leapfile Managed File Transfer Reviews and Ratings

Rating: 2 out of 10
Score
2 out of 10

Community insights

TrustRadius Insights for Leapfile Managed File Transfer are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use for all users: Several reviewers have found Leapfile to be user-friendly, even for those who are not tech-savvy. They appreciate that the platform leverages the familiarity of the Microsoft Office package, making it accessible to users who are already accustomed to its operation.

Strong emphasis on security: Many users highly value the level of security provided by Leapfile, feeling confident that their documents are well-protected in the cloud. They appreciate the advanced security technologies implemented by the platform.

Seamless integration with mobile devices: Numerous reviewers praise how seamlessly Leapfile integrates with Apple and Android systems, enabling them to easily edit, organize, and access their files from anywhere using the mobile application.

Reviews

1 Review

LeapFile was a bad leap.

Rating: 2 out of 10
Incentivized

Use Cases and Deployment Scope

We use LeapFile to provide a solution for both sending/receiving large files and also making sure that files we transfer between our office and our clients are secure and encrypted. We have 29 employees that use it.

Pros

  • There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin

Cons

  • The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
  • We have found the admin controls to not work consistently, causing lots of headaches.
  • Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
  • Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.

Likelihood to Recommend

We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.

NR
Neal Rosenthal
Technical Specialist in Information Technology at Accountability Plus, Inc. (11-50 employees)
Vetted Review
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