Moogsoft Reviews & Insights

Score5 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for Moogsoft are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use and well-documented: Users have consistently praised the tool for its ease of use and comprehensive documentation. Many reviewers have mentioned that they found the user interface intuitive and easy to navigate. Some users have also appreciated the clear instructions provided in the documentation, which helped them quickly understand and utilize the tool's features.

Reliable, scalable, and secure: The tool's reliability, scalability, and security have been highly regarded by users. Several reviewers have highlighted how the tool has consistently performed without any major issues or downtime. Users appreciate the ability of the tool to handle large amounts of data effectively while maintaining a high level of security.

Excellent support team: Users value the excellent support provided by Moogsoft's team. Many reviewers have expressed their satisfaction with the promptness and helpfulness of the support team in resolving any issues or questions they had. Some users even mentioned that Moogsoft's support team went above and beyond their expectations in providing assistance.

Reviews

3 Reviews

A real gem in Event Management world getting Powerfull day by day

Rating: 10 out of 10

Incentivized

September 23, 2021

Use Cases and Deployment Scope

Moogsoft is being used as a core MOM (Manager Of manager Tool) in our organization. In every since IT services Management deal there has to be an event collecting and segregation tool apart from elementary layer tool and that's where Moogsoft comes into the picture. We integrate it with Monitoring tools and ITSM layer tools to provide end to end monitoring services.

Pros

Event Correlation
Situation based event intelligence
Supervised and Un-Supervised ML

Cons

Predictive Intelligence
Out of the Box Data Sources
Improved Supervised ML

Likelihood to Recommend

Moogsoft is well suited in below scenarios -

1. If you are looking for a Event Management layer tools.
2. If you are looking for event correlations, suppression and enhancement feature before opening a ticket in ITSM layer tool.
3. If you are looking for enabling corrective actions even before opening a ticket at MOM layer and AI-ML capabilities in monitoring world.

Nikhil Kumar Sharma

Associate Consultant in Engineering at HCL Technologies (10,001+ employees)

Vetted Review

7 years of experience

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Powerfull and Cost Optimized Event Management Solution

Rating: 10 out of 10

Incentivized

September 22, 2021

Use Cases and Deployment Scope

Moogsoft is being used as an Event Management tool and acts as an event entry 2nd layer tool. In most of the architecture, there are primary monitoring tools such as AppDynamics, LogicMonitor, Solarwinds, etc which collects monitoring data and events and forwards the same to Moogsoft which then processes the same and takes out meaningful information and then passes on to the ITSM layer for ticketing and reporting.

Pros

Event Management Tools
Event Enrichment
AIOps and ML features
Entropy based prediction

Cons

Predictive Intelligence
Humanless AIOps
Integration Sources

Likelihood to Recommend

Moogsoft is a very good event management tool that not only fulfills the event handling requirement but on top of it does the following:
1. Event Handling from multiple data sources.
2. Scalable solution and includes multi-tenancy
3. Out-of-the-box integrations and customized options are available.
4. AIOps and ML capabilities.
5. Cost optimized solution

Rekha Yadav

Development Team Lead in Information Technology at Accenture (10,001+ employees)

Vetted Review

7 years of experience

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Moogsoft slowing

Rating: 7 out of 10

Incentivized

January 21, 2019

Use Cases and Deployment Scope

We use Moogsoft to automate the collection and retrieval of log data files from disparate devices across our environment. We wish it could also collect config files, like what we see coming from other AIOps providers in the industry today. Moogsoft works for what it's supposed to, we just wish it was more customizable.

Pros

Log files
Collection
Easy management

Cons

Automation
Config files
Ansible

Likelihood to Recommend

It is able to perform as it is supposed to and it does a good job of what it's advertised to do, but we see other offerings with a lot more capabilities and a lot more available customizations. For example, things like predictive capabilities using machine learning and AI, in order to prevent outages.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

Reseller

2 years of experience

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