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NCR Voyix Counterpoint

Score8.6 out of 10

9 Reviews and Ratings

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What is NCR Voyix Counterpoint?

NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.

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Reviews

What users are saying about NCR Voyix Counterpoint.
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NCR CounterPoint covers the bases like a Pro

Incentivized
Jason Lane
Network Administrator in Information Technology at Precious Moments Inc (51-200 employees employees)

Pros

  • Manage inventory.
  • Manage users and groups.
  • Has reliable upgrades and updates.
  • Customizable touchscreen interface.
  • Basic usage and features are easy to start using.

Cons

  • Some features have several ways to do the same action.

Most Important Features

  • A reliable, secure point of sale.
  • User and inventory management.
  • Historical reporting.
  • PCI compliance.

Return on Investment

  • It works with very little maintenance.
  • On prem or cloud based server.
  • Users can learn quickly how to use the POS.
  • Managers can learn quickly how to handle inventory and employees.

Alternatives Considered

Square POS

Other Software Used

Cisco Meraki MX, Cisco Meraki Wireless Access Point, Ubiquiti Networks UniFi

NCR Counterpoint -- a complete solution for high volume retailers

Incentivized
Vin CampbellView profile
IT Director in Information Technology at Sahadi Fine Foods (11-50 employees employees)

Pros

  • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
  • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
  • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
  • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP

Cons

  • Their wireless solution only works on Android, so they need to get this working better on iOS too.
  • Their mobile solution only works on iOS, so they need to get this working on Android.
  • I'd like to see a built-in scale integration. E-Plum works well, but it's 3rd party.

Return on Investment

  • We upgraded from an older POS system - one that really had no place in a busy retail atmosphere - so right there, every dollar spent on a proper system was what you can say - well spent.
  • The feature set of the software solution is very robust, and you get it all - no modular buys here. Whether you use it all is another story, and training can get quite expensive! But out of the box - with install and rollout help form you partner - you get a full on system that gives quite a lot of bang for the buck.
  • The only negative ROI I can see is with the NCR hardware. We went all in through an official partner, and we also went all in on the hardware side of the solution. That said - the NCR name brand hardware is expensive, and therefor will take the longest to recoup. However - being on the full hardware replacement plan means that we'll always have the newest - and guaranteed working - hardware. We'll have to see over time is this proves to be negative or not. So far, after about 2 years solid use - no issues to report on the stations or virtually any of the peripherals.

Alternatives Considered

Lightspeed Retail, ShopKeep and Revel Systems

Other Software Used

Microsoft Office 365, BigCommerce, Box, Dropbox Business, QuickBooks Online, Accounting by Wave

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