I would not recommend any Reynolds products to anyone
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
I train other employees and use Focus myself daily.
Focus is a CRM that retains all customer information.
Pros
- Daily work plan
- Detailed reports
Cons
- Sometimes you cannot see the calls on the customer profile
- In my opinion, it is not easy to use
- I think the reporting can be overwhelming for some
- From experience, the appointments do not show up in the daily work plan
Likelihood to Recommend
It works because it's the only thing we have to use however Reynolds does not work well with others, I.E., third-party vendors, etc. When it's up for renewal I will strongly suggest we switch.
MF
Mary Farris
Business Development Director in Customer Service at Casey Auto (501-1000 employees)
Vetted Review
17 years of experience