RingEX Real Estate and Rental and Leasing Reviews & Insights

Score8.5 out of 10

459 Reviews and Ratings

Overview

Synthesised from 13 reviews | Last Published April 24, 2026

This product overview assesses RingEX based on a synthesis of 13 recent reviews across six dimensions, focusing on user satisfaction, use cases, strengths, weaknesses, and competitive context. RingEX is primarily used as a business phone system, cited by 11 reviewers, with notable applications for remote work highlighted by 5 reviewers. The platform excels in customer service, video meeting capabilities, and ease of use, with 4 reviewers specifically praising the customer service and product support. RingEX also streamlines call routing and automates call metric analysis, enhancing productivity and efficiency for 8 reviewers. However, the platform faces challenges in customer support quality, with 4 reviewers expressing dissatisfaction. Additionally, 3 reviewers noted missing features or functionality, particularly around IVR and call queue options. While RingEX effectively consolidates communication channels and improves collaboration, potential buyers should carefully consider the reported issues with customer support and feature limitations, especially for advanced business communication needs.

Pros

Strong customer service and product support (4 of 13 reviewers)
Effective video meeting capabilities (3 of 13 reviewers)
Easy to use platform (3 of 13 reviewers)
Streamlines call routing and automates call metric analysis, improving efficiency (8 of 13 reviewers)
Consolidates communication channels into a single platform, enhancing internal and external collaboration

Cons

Inconsistent customer support quality, with some reviewers citing unhelpful agents and unresolved issues (4 of 13 reviewers)
Missing features or functionality, particularly around IVR and call queue options (3 of 13 reviewers)
Advanced business features may require expensive contact center solutions

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RingEX Reviews

11 Reviews

Real Estate and Rental and LeasingReal Estate11

RingEX Consolidate and improve your commnications

Rating: 9 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use RingEX all along the organization for communication with external people: tenants, vendors and owners. It’s a great product to have a job phone number and don’t need to give your personal number. As well we use it for remote workers who don’t live in the US. It also allows us to structure our phone tree and with the routing features we ensure incoming communications reach the right person directly. RingEX also is a powerful tool for leadership since it provides detailed call analytics, helping managers measure response rates and times.

Pros

Customer service optimization by ensuring consistent and professional communication.
Detailed data reporting.

Cons

Business analytics- you need to review some formulas. For example, answered and not answered rates.
Support center- not all agents understand the needs and know how to solve.
Glossary is not always useful. Could be improved.

Likelihood to Recommend

RingEX is a powerful tool for scalable infrastructure for multi-market growth and to communicate with people outside the organization. The AI feature is great for taking notes of the calls and remind you what you agreed to do after the call. It’s less appropriate for internal communication, but it also works.

Mariana Navarro

Collections and Resident Resources Specialist, Team Lead in Customer Service at Atlas Real Estate (Real Estate, 201-500 employees)

Vetted Review

3 years of experience

View profile

RingEX - An Excellent Phone System Solution

Rating: 10 out of 10

Incentivized

February 11, 2025

Use Cases and Deployment Scope

RingEX is our phone system at our Headquarters office. With the calling and texting abilities. it outpaces any traditional office phone. Internal messaging and embedded video conferencing solutions just make the RingEX an excellent choice for a VoIP solution. We have been using RingCentral services since 2019. Benefits include having our phone system with us wherever we are, making remote work more feasible, the mobile app gives employees another way to stay connected with the team when they are out of the office, conference calling and video meetings are embedded in a single solution.

Pros

Video Meetings
Conference Calling
Mobile Solution
Robust Admin Controls
Auto-Receptionist and Call Center tools

Cons

Connectivity
More options for call queues
More Admin tools in the mobile application

Likelihood to Recommend

This solution is well suited for small office teams or large companies with call centers. Or anyone who needs a robust VoIP system.

For people looking for a simple phone solution, there may be better options out there.

Verified User

Administrator in Information Technology (Real Estate company, 11-50 employees)

Vetted Review

6 years of experience

RingEX is worth the switch

Rating: 9 out of 10

Incentivized

January 3, 2025

Use Cases and Deployment Scope

We use RingEX for our phone system. We have multiple offices with different phone number and extensions that we use.
RingEx allows us to have multiple numbers ring though the same system, and provides callers with the ability to selection the department, extension or office they are trying to reach.

Pros

Ability to make changes on demand
Agility to have multiple offices, extensions and options run through the same system
Easy set up for phones

Cons

Text messages showing from the main number can only be used through the super admin account, not when users are log on to their extensions
We have had issues in the past with call forwarding being turned on and not forwarding to the phone, this also happens when we try to turn the forwarding feature off

Likelihood to Recommend

The ability to make changes on demand to the system is my favorite feature, if we need to add and extension, or change a department option, or office hours all of this can be completed through the system and updates in Realtime.
We do not use the video call option.

Verified User

General Manager (Real Estate company, 51-200 employees)

Vetted Review

5 years of experience

RingEX for the win!

Rating: 9 out of 10

Incentivized

August 6, 2024

Use Cases and Deployment Scope

I run a property management company where we rely heavily on our phone system. We often need to update or add prompts and support had always been there to help us.

Pros

Support
IVR options
Simplified admin portal

Cons

Contact syncing with apple

Likelihood to Recommend

I love how it gives us such a professional appearance, allows for my employees to use their device but use a general company phone number and I love how pliable the options are.

Susan Pratt

Property Manager in Professional Services at 24k Property Management (Real Estate, 1-10 employees)

Vetted Review

15 years of experience

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RingEX Central Service Review

Rating: 9 out of 10

Incentivized

April 24, 2024

Use Cases and Deployment Scope

We use RingEX as our office phone carrier. We have two desk top phones. RingEX is also used as our fax service. I make use of the mobile app to answer calls when on the go and on the road. RingEX has also allowed us to receive text messages via our main office number.

Pros

Receives calls
Keep track of all incoming and going calls
User friendly voice mail
good customer support

Cons

less automated choices when trying to reach a customer service person
mobile app could be stream lined
pricing

Likelihood to Recommend

When moving over from hard lines to voice over IP, RingEX made the transition easy. The cost saving have been considerable. The customer service has always been has always been attentive and easy to work with. When there has been a technical or billing issue Ring's employees have been responsive and helpful.

Verified User

Vice-President in Sales (Real Estate company, 1-10 employees)

Vetted Review

7 years of experience

Reliable, Affordable, Compatible.

Rating: 10 out of 10

Incentivized

January 29, 2024

Use Cases and Deployment Scope

We use RingEX at a property management company. We have a small but very busy office so it is necessary that our property owners and tenants are able to reliably reach us when necessary. We’ve had the system for several months now and it has been exactly what we need. It was simple to configure and allowed us to use our existing phones and workflow.

Pros

Configuration Simplicity.
Reliability
Support

Cons

Pricing
Outbound Caller ID while porting should be the number that I’m porting over.
Can’t forward unanswered queue calls to external number without significant cost.

Likelihood to Recommend

A managed service provider cannot easily purchase this service and administer/maintain it for their customers. I sometimes assist small businesses with their IT needs, but in order to do this with RingEX, we would have to pay for another user for our technicians to log in to maintain the system for the customer.

Verified User

Manager in Information Technology (Real Estate company, 1-10 employees)

Vetted Review

RingEX Is #1 in Phone/calling and office use.

Rating: 10 out of 10

Incentivized

November 20, 2023

Use Cases and Deployment Scope

RingEX is very user friendly. The admin back end is easy to navigate. When calling customer service they are very helpful and wont end the call until the problem or question is resolved. I would absolutely recommend this service to anyone I know looking for better phone services. Before I chose this product they walked me through the entire process and how it worked before deciding to choose this product.

Pros

Call forwarding
Custom voicemail
The platform in general

Cons

I haven't gotten to a particular part that I think needs changing
I haven't used the service long enough to have big issues

Likelihood to Recommend

I love the technology's they use. The software is up to date and user friendly. The phone they sent us is easy to set up.

Lauren Stevens

Administrative Assistant at The Fitzpatrick Team (Real Estate, 11-50 employees)

Vetted Review

1 year of experience

Increased productivity and reliable service

Rating: 10 out of 10

Incentivized

October 4, 2023

Use Cases and Deployment Scope

We are a pretty busy, smaller company. I believe we have been using RingEX for well about 10 years. Naturally, our company has grown and transformed into something entirely new than what we started with. But RingEX has been a part of our growth and has transitioned with us. It's been very reliable. I think that only thing that would inhibit our production would be loss of power or internet. RingEX helps us be available even when we can't be. We have access to voicemail, text, and fax all to our computers. We also are able to host several different lines so that our customers can be put through to the appropriate departments.

Pros

Easy
Tech Savvy
Customer Service

Cons

Wish I could transfer calls phone my cell phone to my desk phone
Cost

Likelihood to Recommend

If I have someone who needs a quick answer, I can text them from my computer while talking to someone else on the phone. It has been difficult if I get a call from my cell phone and I get back to my desk, and I can't transfer back to my desk phone.

Pamela Sutton

Senior Office Manager in Customer Service at Four Seasons of Angel Fire (Real Estate, 1-10 employees)

Vetted Review

10 years of experience

RingEX helps my business

Rating: 9 out of 10

Incentivized

October 3, 2023

Use Cases and Deployment Scope

RingEX is our primary phone system. We use desktop phones. We needed a less expensive solution for our phone system that is reliable. RingEX provides that.

Pros

Good customer support
Good video tutorials
Easy to update schedules

Cons

Forwarding to answering service - outside number

Likelihood to Recommend

I think RingEX is a good fit for a company that uses virtual assistants. I also think RingEX is good for small businesses due to price point and ability to tailor the schedules and voice mails.

Nancy Milliron

Owner Broker at Colorado Su Casa Realty LLC (Real Estate, 1-10 employees)

Vetted Review

1 year of experience

View profile

Run Away from RingEX

Rating: 1 out of 10

Incentivized

March 3, 2022

Use Cases and Deployment Scope

This service is horrible. I would never wish it upon my competitor. It is crippling. Cuts in and out all the time, when they have an issue be prepared to be on a chat window on a phone call holding all day. Service is absolutely horrid - I would give zero stars. Do not trust ANY of the reviews that say this company has the best customer service ever encountered. I have been trying 5 different ways for 2 hours just to get a rep or get verified. It is ridiculous.

Pros

nothing
putting you on hold
taking 2 hours to verify your account

Cons

customer service
stop the service from not working each week, call drop, call mishandling
promise the stars but deliver dirt

Likelihood to Recommend

would never recommend my worst competitor to use this service

Scott LaMay

Vendor Director in Corporate at AAOA (Real Estate, 51-200 employees)

Vetted Review

1 year of experience

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