TrustRadius: an HG Insights company

Opayo by Elavon

Score9.9 out of 10

14 Reviews and Ratings

Get a Demo

What is Opayo by Elavon?

Opayo is the name for the former Sage Pay, an online payment and invoicing solution formerly from Sage, acquired by Elavon in 2019.

Categories & Use Cases

Reviews

What users are saying about Opayo by Elavon.
View all reviews

Sage Pay allows us to process credit card payments quickly and securely

Incentivized
Verified User
Manager in Marketing (201-500 employees employees)

Pros

  • By using Sage Pay, the user's credit card data is completely secure, generating confidence among our customers as it allows payments from almost any platform without issuing an extra cost to the consumer, this helps to attract new potential customers who are familiar with the platform.
  • Its modernized design presents an ergonomic interface where you can find each of the software tools quickly if you have previous knowledge, promoting time savings and the development of transactions.
  • Sage Pay has an on-screen tool at no additional cost that verifies one by one the transactions guaranteeing security in case of fraud, which generates confidence and tranquility in every second of the negotiation that is being done with potential customers

Cons

  • Sage Pay does not automatically link payments to the accounting system in real time, this requires a little more time to maintain a positive flow of information between transactions, which means that the department must manually credit each sale to the accounting system.
  • It needs a good internet connection, otherwise it presents login problems in the administration panel, this slows down the work and the use of time.
  • It does not have the ability to migrate the accounting and payroll list from a previous payment processor, this slows down the process of centralizing the information and hinders the speed with which the software can be fully established.

Most Important Features

  • It is important to highlight the wide range of methods for receiving payments ranging from face to face transactions to direct online purchases, which allows the customer to choose the most appropriate payment method, generating security and confidence to our customers and receiving a large number of options for each type of customer.
  • It allows to customize and restrict some functions according to the level of the position in the company, this allows a greater control of the software and in turn of the customer information, as well as it can prevent errors and promote the correct management of the tool.
  • One of the main features of Sage Pay is that it allows to reduce false prices because its system is based on sending the price from the official website of the seller to the consumer in an encrypted way, this avoids possible fraud that may exist online so common today.

Return on Investment

  • We see significant savings by avoiding the rental of a third-party electronic payment device, reducing potential expenses for the company.
  • With the use of Sage Pay our company centralizes the billing information avoiding the loss of money and increasing profitability.

The Simple Way to Process Credit Cards when Using Sage Accounting

Incentivized
Herm HarrisonView profile
Vice President in Corporate at Foster Transformer Company (11-50 employees employees)

Pros

  • Simple. If you use a Sage accounting product the integration is seamless.
  • PCI compliant. PCI compliance is assured through the provided Trustwave audit.
  • Secure. Keeps all card numbers remotely, none stored locally where they could be exposed by a hack or dishonest employee.
  • Robust. API for integrating into multiple web platforms and extensive reporting capabilities through the secure web portal.

Cons

  • Ideally, the web API would offer the ability to integrate more closely with the onsite Sage software. Payment for web orders must still be posted manually.
  • Improved reporting from with Sage accounting software rather than requiring a separate login.
  • Adding automated reporting of transactions. The ability to email summary reports of transactions would assist in reconciling payment to orders where the processing is done outside the accounting software.

Return on Investment

  • By simplifying payment processing and automatically posting payments to their related transactions within our Sage accounting product, it has eliminated a source of friction between sales and accounting.
  • Eliminates clerical errors in recording paymens.
  • Eliminates one step in the payment reconciliation process by automatically posting payments to their respective transactions.
  • Insures PCI compliance with scheduled monitoring. No need for a separate product.

Alternatives Considered

PNC

Other Software Used

Sage 50 Accounting, WordPress

Sage Pay- Easy to Use a One Stop Shop

Incentivized
Alana (Comaduran) GunaydinView profile
Office Manager at Burkell Plumbing Inc. (11-50 employees employees)

Pros

  • Sage is able to access programs and saves time by copying over client information.
  • Sage posts payments directly to your cash accounts which means you don't have to waste time with deposits.
  • Sage is quick and there is no way of human error or charging a credit card twice.

Cons

  • When you are reversing a credit card it just deducts from your total batch for the day. Instead of showing a separate charge out of the account. That can cause confusion if someone else is doing your bank reconciliation.
  • It would be nice is Sage Pay could copy over client emails as well as the address and other information so that you can send that email confirmation of charge without having to go back to pull it up.
  • If Sage could post it as a total deposit instead of each individual charge for the day that would also save time with bank reconciliation.

Return on Investment

  • Save overall on credit card charges saved us at the very least $500-$1000.00 a month.
  • Being able to send out receipts digitally through the program saved at least another $100.00 on postage a month.
  • The customer support explains everything so you know you really are saving money.

Alternatives Considered

Authorize.net

Sage Pay provides safe and efficient credit card processing.

Incentivized
Judy LoweView profile
Sales Manager in Sales at Foster Transformer Company (11-50 employees employees)

Pros

  • The history contained in the reports is perfect.
  • It's very easy to issue credit to a transaction.
  • In 4 years I have not experienced an issue.

Cons

  • I would like for Sage Pay to automatically merge payment information into the Sage 50 Accounting software. Today the accounting manager must credit the sale to the customer account.

Return on Investment

  • Sage Pay has been much more reliable than our previous banking pay service.