Caution! Really understand what you get!
Pros
- It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
- It allowed for multiple skus to change price.
- It allowed for SKU segmentation and multiple attribute tagging.
- When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
Cons
- As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
- At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
- We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
- We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
Return on Investment
- They helped us grow significantly from a small e-comm business to almost triple our size in four years.
- They led us to know where our breaking points are in a same day service oriented environment.
- They have great segmentation of SKUs and different pricing options of SKUs.
- They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
Alternatives Considered
ChannelAdvisor
Other Software Used
ShipStation, Adobe Photoshop, Adobe Illustrator CC, SIGNIFYD, BigCommerce, Worldpay, Mailchimp, SurveyMonkey, Weebly
