Textmagic

Score8 out of 10

18 Reviews and Ratings

What is Textmagic?

Textmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications.

Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solution for businesses looking to harness the immediacy and reach of SMS.

Categories & Use Cases

Daryl Sensenig View profile

Sales Team Leader in Sales at Tents For Rent LLC (11-50 employees employees)

Use Cases and Deployment Scope

We follow up on quotes we send to customers, notify customers of their upcoming deliveries and remind employees of their starting time. Many people don't read their emails, but they do see text messages.

Pros

API connection to other applications
Message on platforms other than SMS
Allow flexibility for various business uses

Cons

I wish that it worked better with our local phone number.
Connect to more platforms

Return on Investment

Reminds customers to confirm their quotes and increases conversion rates.
Eases operational conversations with customers.

Usability

Alternatives Considered

Keap

Other Software Used

Keap, QuickBooks Desktop Enterprise, Point of Rental

Suzanne Stafford

Principal in Corporate at Faery Court Masquerade Ball (1-10 employees employees)

Use Cases and Deployment Scope

I wanted to add an SMS list to promote our special event fundraiser with mission Costumes Community Causes. I had never used an SMS service before so did some research and found TextMagic. As a small startup business, I needed the most cost-effective solution to try. TextMagic was the perfect solution for us It is very easy to use and keep marketing costs low while reaching customers that do not want to read email and do not see our social media posts. It was really easy to add the collector to our GoDaddy website. My customers can add themselves or I can upload the signups from the events that we hold. I definitely recommend this if you want to add SMS text campaigns to your marketing.

Pros

Easy to upload sign ups from tradeshows we attend.
I like the ability to respond the their texts back to me to hold a conversation.
I like the billing structure with auto balance.
The scheduling feature and cost calculation is very helpful.
Easy to learn to use.

Cons

It would be nice to add a picture to show up as part of the text. It only lets you add a link to a picture.
When uploading new contacts by pasting, it didn't enter the names correctly. So I had to delete the new entries and upload as csv which worked correctly.
Have not found any other issues with TextMagic.

Most Important Features

Great price. Can keep cost low by choosing length of text.
Easy to add new contacts.
Easy for customers to unsubscribe.
The chat feature is useful to interact with customers that text back to you.

Return on Investment

I think the SMS service contact to our customers has helped us reach those that would not read our email or see posts on social media.
It is a great way to send quick reminders when an event is happening.
It is nice to give customers another option on how to receive information on our events.

Other Software Used

Hootsuite, Mailchimp, WeTransfer

Usability

Umarani Paswan View profile

Information Technology Project Manager in Information Technology at SyManSys Technologies India Pvt. Ltd. (1001-5000 employees employees)

Use Cases and Deployment Scope

Text messages can be used to provide notifications, alerts, reminders and promotional messages. You can upload contact lists and send messages to customers, employees, stakeholders, and even members of the general public who are involved in promotional activities. Provides an SMS gateway API to interact with websites and incorporate text messaging capabilities into daily activities.

Pros

Employees can connect via text messages using two-way chat messages.
Emails can be converted to text messages and sent as SMS.

Cons

TextMagic's customer service continues to be poor.
Contact management could be simplified.

Most Important Features

TextMagic is an important SMS marketing campaign and communication tool; With its API and email validation service, you can assess the status, deliverability, and risk level of email addresses.

Return on Investment

Increase the effectiveness of your SMS marketing efforts.
You can manage your campaigns from anywhere.
Simplifies the process of tracking and maintaining contacts.
Automation of incoming SMS.
Chats allow you to keep track of all open conversations, browse past messages, and follow up.

Alternatives Considered

Ekata, COPERATO and Vonage Communications APIs

Other Software Used

Melissa Clean Suite, numverify, Smarter Contact

Verified User

Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

When COVID hit, we wanted a way to schedule and send a daily COVID screening text to our staff. We used TextMagic to send these SMS' on a weekly basis. Setup was easy, the texts were delivered on time and the pricing was fair.

The only feature I wish they had was the ability to opt out of particular days, for instance, weekends, more efficiently. As of writing, I don't believe this is an option yet but I did suggest it as an option moving forward.

Pros

Schedule SMS.
Sending SMS.

Cons

It would be nice to schedule texts and omit certain days, like weekends, more easily.

Most Important Features

Easy setup.
Fair pricing.
No upselling.

Return on Investment

It's made a bad situation easier to manage.

Alternatives Considered

Trello

Other Software Used

Applied Epic, Slack

Alissa Hamilton View profile

Human Resources Manager in Human Resources at Bausch+Stroebel (11-50 employees employees)

Pros

It is very easy to import a contact list.
The simplicity of creating a template makes this a breeze to use.
I can access TextMagic from anywhere and reach all of our employees in seconds.

Cons

I don't have any cons at the moment.

Return on Investment

It's just a small part of our communications with employees but they appreciate it very much!
It is a very cost effective communications tool.
There is no negative impact. I just need to remember to update the contact lists with any employee changes.