#1 most frequent
United States of America
94.3%200 installations of 212
What is TherapyNotes?
TherapyNotes, headquartered in Horsham, PA, offers a practice management platform specifically for behavioral health and therapy providers.
Categories & Use Cases
Who Buys & Uses TherapyNotes
#2 most frequent
Canada
1.9%4 installations of 212
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
1.4%3 installations of 212
TherapyNotes review for private practice
Pros
- Scheduling is streamlined and accessible by the user or the consumer. Consumers can request, cancel, or reschedule their own appointments and TherapyNotes notifies them via email or preferred contact method if their appointment request was granted or denied.
- Billing is streamlined in that Key Rose LLC does not have to insert any special paper (e.g. CMS 1500) and I can select the option for printing the CMS-1500 form out on the PDF.
- TherapyNotes offers an easy to follow on-line portal for clients in the EHR that have been granted access to it. The portal will send out email notifications of pending documents or documents that need to be reviewed. Clients can update their demographic information, scheduling/availability, and payment information without every having to call the office.
- The EHR component with patient information (e.g. demographic, payment, etc.) is great. It asks all the right questions in English and provides the option to upload PDF documents into the Library, which then can be shared through the TherapyPortal (client portal) with clients.
Cons
- Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
- Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.
Most Important Features
- Billing
- Online portal
- Merchant Services
Return on Investment
- I have experienced a positive return on investment with TherapyNotes and Key Rose's overall business objectives as it has taken the stress of the billing off of me. I am able to customize the coverage I am in-network with that may be non-traditional and add specific parameters to them that other EHR software did not allow. This has allowed me to focus far less on billing and reconciliations and more on direct client services and marketing efforts.
Other Software Used
Google Workspace (formerly G Suite)
Great for clinical mental health and social work buisness
Pros
- Connect with clients through the client portal and allows you to share documents.
- Submits claims to the insurance companies and connects with CAQH.
- Tech support is phenomenal.
- Free, secure telehealth platform.
Cons
- Provide services that are related to child welfare. Case managers are the legal guardians, however, a child placed in a foster home needs foster parent access to schedule appointments.
- Client portal link is very small.
Most Important Features
- Note templates are customizable and the ability to create our own templates.
- EDI claims submissions. Connect to the CAQH. Are able to add network provider from a drop-down menu
- Reminder to enter notes or customize your to-do list.
- Entering billing codes one time equals less time wasted on repeated details.
Return on Investment
- Saves time specifically with entering notes which means I can spend more time seeing clients.
- Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child.
Alternatives Considered
myEvolv
Other Software Used
QuickBooks Online, Google Workspace (formerly G Suite), Zoom, Google Domains