TrustRadius Insights for Titan CMS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Server Products relies on Titan CMS to manage their public website, which features a product catalog with over 500 items. With a single website administrator, they can easily handle the day-to-day operations of the site. One of the notable use cases is the utilization of data node filters, which enables efficient product selection for customers. Additionally, the modified ecommerce Shopping Cart includes a Request for Quote feature that allows users to obtain competitive pricing from their preferred equipment dealers.
Another way Titan CMS has proven valuable for Server Products is in streamlining contact management. Previously, managing over 300 contacts was a cumbersome task, but with Titan CMS, they were able to transition to a simplified process involving just one Excel file upload. This feature has significantly reduced time and effort spent on contact management.
Moreover, Server Products uses Titan CMS extensively for their Intranet platform. Different departments have designated content coordinators who populate specific sections of the Intranet, overseen by an Intranet Administrator. The CMS acts as the organization's primary web hosting solution and serves as a means to effectively communicate the brand message to consumers.
Not limited to customer-facing functionalities, Titan CMS offers various tools that support internal business operations. It facilitates e-commerce transactions, interactive polls, video pages, and a blog section. It acts as a central hub within the organization where employees stay updated on products and new hires become acquainted with company processes.
While primarily utilized by the marketing director, IT director, and other staff members with basic knowledge of the system, Titan CMS seamlessly integrates with the organization's customer relationship management software used across the entire staff. This ensures efficient collaboration and enhances workflow management.
The versatility of Titan CMS allows it to be utilized for both public-facing websites and internal intranets throughout the entire institution. Various departments are responsible for maintaining different sections of the website, catering to both technical IT professionals and non-technical administrative staff members. The Marketing Department finds great value in Titan CMS as it empowers them to manage website design and content effectively.
In summary, Titan CMS addresses Server Products' need for a user-friendly content management system that enables daily website updates. It streamlines contact management processes, supports the organization's Intranet platform, serves as a reliable web hosting solution, and facilitates various business tasks. Its flexibility and scalability make it an ideal choice for marketing, finance, customer success, and IT teams within the organization.
Titan CMS is a flexible and scalable enterprise content management system that is used in my org which is customized and designed to meet the everyday new needs of both my marketing and IT teams internally as well as externally It is used by my internal team like marketing, finance, Customer Success to make deployment success at my organization internally as well as for outside premises.
Pros
Smart Search
Accessibility
Simplified data Mangement
Cons
Aesthetic
SEO expansion
Integration
Likelihood to Recommend
Data imports can be made easier and simplified. One thing, in particular, is your inability to copy a block without adding it to the block library. The forms tool is a little difficult. Native broken link checker would be handy if worked upon it. The support team is receptive to feedback and support requests.
Titan CMS is being used for both the public facing web site and internal intranet for the entire institution. We are an decentralized organization typical of educational institutions. Titan is being used both by the department responsible for maintaining the web site as well as departments across the organization. Users are both people dedicated to web site creation as well as information technology professionals as well as non-technical administrative staff.
Pros
Encouraging consistency in the design of content across pages and ensuring content updating by emailing editors when pages haven't been updated after set amount of time.
Flexible navigational structures and design elements such as clam-shell for FAQ sections.
Supports responsive design to handle screen sizes from multiple types of devices.
Good management of versions for both pages and files/images and good publishing workflow.
Good quick image editing capabilities to get the image on the page.
Cons
Titan requires some training and users should have fairly good technology skills. Our organization has moved toward more central editing of web content because distributed staff using Titan struggled too much and so it was easier to have more centralized editing than distributed editing. The problem is that administrative staff didn't have enough technology skills. Titan could improve by having two level of editors... full editors using Titian as it is now and then basic editors that would interact with a page similar to interacting with a Facebook page.
Can be slow at times when you want to quickly move between screens in Titan. This may be the result of our specific hardware that Titan is implemented on.
Sometimes need to edit HTML directly to fix font/formatting problems.
Wish CMS integrated Google Web Analytics to allow viewing of page analytics while editing.
Wish CMS provided help during a responsive design migration by inspecting HTML and highlighting elements (such as tables) that require modification.
Likelihood to Recommend
Titan CMS is a good full featured CMS if users are fairly tech savvy. It is under active development and has added significant features through the years.
The Marketing Department at our organization utilizes Titan CMS to manage our website design and content. Titan CMS has helped our organization organize our website into a format that is intuitive and easy to use.
Pros
Organization of content
Ease of use
Customizable
Cons
Drag and drop feature would be great
Likelihood to Recommend
Titan CMS is well suited for those looking for a content management system that is easy to use and is managed by a staff of knowledgeable individuals that provide answers to your questions and get back to you in a timely manner.
As a food serving equipment manufacturer, Server Products utilizes Titan CMS for a public website with a product catalog of 500+ products; with a single (public) website administrator. Data node filters assists with product selection and a modified ecommerce Shopping Cart facilitates a Request for Quote to a user’s choice of equipment dealers for competitive pricing.
The sites' Find a Dealer or Rep lookup also uses a data node filter. Titan CMS has allowed us to transition from duplicating the management of 300+ contacts to one Excel file upload into Titan CMS.
The Intranet is populated by department based content coordinators, directed by an Intranet Administrator.
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Pros
Utilizing a Filter to determine what shows on a page saves countless hours of configuring content that should be displayed on a page - it's been a lifesaver how easy it is to set up too.
Smart Search takes the search box and makes it magical. Common misspellings and alternate names can still send a user to the proper page!
Data nodes and filters can also be configured to Find a Dealer, Doctor, Location etc. It puts the power into a users hands and makes is easy to use.
Cons
Adding link analytics to find broken links would be helpful.
Overwriting an existing file in a file pile, during initial upload could be made easier. Time spent tracking down an original on your network (outside of Titan) to do it properly is painful.
A Training Video Library would be very helpful. Sometimes, just knowing it can be done and a brief visual of the concept is all you need.
Likelihood to Recommend
Titan CMS works well for our small team of authors and I have heard first hand how companies with hundreds of authors use it too. In years past the software was weak for handling multiple language sites, if this is your need take the time to evaluate how this process works and will integrate with your translation providers. I've had great success using Titan CMS to manage a large product catalog with heavily detailed pages.
Titan CMS is used mainly by myself, however, the marketing director and IT director also have a login and have basic knowledge of how the system works. Titan CMS addresses our need for an easy to use CMS to update our website on a daily basis. It also works alongside of our customer relationship management software that is used by the entire staff.
Pros
Layout/structure of information - Fairly intuitive, it is easy to search for content (within the CMS) if your website is large. However, a CMS truly can only be as organized as the user is.
WYSIWYG editor - Creating and publishing pages is extremely easy, the WYSIWYG editor standard, but gets the job done. Applying styles, linking content, adding tables, videos, etc is all very simple.
Customizable - There is no limit of possibilities of page layouts, styles, data organization, etc. If you have HTML experience, you can really create anything you'd ever need in the Titan Administration area (where you have access to page layouts and styling).
Cons
I would love to see a "View this Page" button after a page has been updated/published. Every time I publish a new page, I have to open a new browser window, navigate to a different tab, copy the page url "example/example/example" and paste it after "www.mywebsite.com" in order to preview the new page/content.
If Titan and WordPress were in a beauty competition, there is no way that Titan would win. Titan's dashboard, buttons, etc are dated and bland, and is in dire need of a refresh.
A drag and drop to upload feature would be very helpful.
Creating forms is very cumbersome and the pop-up window in which the form is created needs to be revamped. The font-size is much too small and it is not as customizable as it could be.
Likelihood to Recommend
Titan CMS works best when one specific person can be completely dedicated to it. In my past experience, when multiple people work with it, it can be difficult to control hidden content/pages, and other fine details. While it is user friendly, I honestly feel that people that have not worked with prior CMS will be much slower picking it up than WordPress.
Titan was used as our primary web hosting across the whole organization. We hosted 4 inter-related websites with it as it helped get across our brand message to consumers. There was a variety of business tasks that were utilized including e-commerce, interactive polls, video pages, and a blog. It was a common ground that the organization could utilize to stay up to date with products and get new employees acquainted with the company.
Pros
It gets easier, after taking a couple starter courses and really digging into detail with what Titan could do, it became super user-friendly and I actually enjoyed learning new things about the product.
The support group for Titan was extremely helpful. Whenever I had a question or needed some assistance they were always ready and willing to go the extra mile to make sure everything was accounted for.
Titan made it super easy to be able to preview and save recent work before making it live on the website. This really helped in getting an idea of how to improve simple texts and pictures.
Cons
Without taking any kind of beginners course through Titan, I found there was a lot of navigation that was very confusing.
Sometimes you really have to dig to find what you are looking for. For example, when there is a table of contents and you have multiple pages under that parent page, it can be very confusing as to which page has the actual information on it and which page you have to tweak in order to get it on the one you are aiming for.
Although Titan made it easy to preview your work before going live, sometimes items did not show up or were in different positions then what they would be in when it goes live. This made it very frustrating to tweak to get that perfect spot.
Likelihood to Recommend
I found that Titan CMS was very good for the size company that I was with (50-200 employees). It was easy for me to maintain by myself, but it was also easy to introduce some key tasks to other employees so they could utilize it as well. I came from a background with no website experience and Titan actually enlightened my use of Content Management Systems
