UserIQ Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for UserIQ are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use Interface: Users have consistently praised the UserIQ interface for being intuitive and user-friendly. Many reviewers have mentioned that the recent UI update has made it even easier to navigate and create in-app website messaging. The simplicity of tagging features and tracking them within the platform has also been appreciated by users.

Helpful Customer Service: Reviewers have repeatedly commended UserIQ's customer service, highlighting their responsiveness, knowledge, and effectiveness. The support staff has been described as efficient in meeting business needs and implementing solutions that benefit every user. Users appreciate the close collaboration with the company in implementing the solution for their specific business requirements.

Useful Features like Walkthroughs and Surveys: Several users have found UserIQ's walkthroughs to be highly beneficial in helping users understand and navigate through applications. They appreciate being able to run reports on user surveys, gaining insights that would otherwise not be accessible. The ability to easily segment customers for behavior analysis and implement surveys with high completion rates has been highly valued by reviewers.

Reviews

6 Reviews

Great Customer Success Platform

Rating: 9 out of 10

Incentivized

March 14, 2022

Use Cases and Deployment Scope

The UserIQ platform is easy to use and does not require a lot of time or administrators to be effective. The customer success team is always available to assist with any issues. Specific to the platform, the health score dashboard provides valuable insights into employee overall health. In addition to giving an easy-to-understand summary of our customers' health, it enables us to drill down by using a variety of filters to find issues that need to be addressed.

Pros

Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.

Cons

UserIQ's interface also makes a number of incorrect assumptions about the data I'd like to see. On the Feature Detail page, for example, I can only see the past 30 days - there is no option to drill deeper.
A bulk action option would be nice for updating campaigns, such as changing the segment for multiple campaigns at once instead of editing each one individually.

Likelihood to Recommend

In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

2 years of experience

UserIQ - it may be for you!

Rating: 6 out of 10

Incentivized

March 9, 2022

Use Cases and Deployment Scope

My organization uses User IQ to set up reports in the sales force side of the business. It addresses giving insights into these customers and allows us to communicate and view data such as customer health. The scope of the case is small scale as it is not a large organization.

Pros

Gain information which otherwise wouldn't be accessible
Good customer service
Health score dashboard

Cons

Some bugs which occur infrequently, although quickly resolved
Help center is not always entirely up to date

Likelihood to Recommend

User IQ is appropriate particularly for unlocking insights into information about the customer without any problems, like mentioned previously the health dashboard is particularly liked within the business. On the visual side, It is also strong as it is fairly simple to use. Perhaps one less suitable is to actually present this data informal settings, as the output isn't suited for this.

Verified User

Professional (501-1000 employees)

Vetted Review

1 year of experience

UserIQ - Good but not great

Rating: 8 out of 10

Incentivized

November 21, 2019

Use Cases and Deployment Scope

UserIQ was used for in application walkthroughs for new accounts that onboarded with Kenect. It was also used to promote new features or releases that we wanted our customer base to see immediately upon login. We also used it to gather NPS.

Pros

NPS surveys.
New account walkthroughs.

Cons

Resource guides on best practices.

Likelihood to Recommend

UserIQ is well suited for all SaaS products and can be used for onboarding new accounts to help them through a "one too many" strategy of self-training.

Verified User

Manager in Sales (51-200 employees)

Vetted Review

1 year of experience

Campaigns, customer health, and other dashboards are useful!

Rating: 7 out of 10

Incentivized

November 20, 2019

Use Cases and Deployment Scope

<ul><li>Our customer success team tracks customer health ratings </li><li>Our customer success and product teams look at feature usage</li><li>Our customer success team uses the onboarding/walkthrough campaigns</li></ul>

Pros

Have a really easy way to tag features and know what you're tracking.
Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
Some interesting dashboard views and you can slice users/accounts many different ways.
Pretty user-friendly interface.
Easy to collect qualitative data (nps, survey, etc.).

Cons

Pricing can be prohibitive. Would love to use this on some of our B2C apps but it will be too expensive. Works much better in a B2B model or something with lower usage levels.
Connections seem fragile so frequently having to monitor that things haven't broken.
Some features missing that seem standard (real-time usage, incomplete user journey, can't see hotspots for clicks - have to tag an element explicitly).

Likelihood to Recommend

Well suited for adding user-walkthroughs to your app or in-app experiences. This is where it shines over something like Google Analytics. Also strong in measuring account/user health since both can be tracked down to a user level.

Weaker with advanced data analysis as they're missing some features that are really helpful in making UX and other product decisions.

Better in B2B than B2C because of their pricing model.

Verified User

Program Manager in Product Management (11-50 employees)

Vetted Review

2 years of experience

UserIQ Review

Rating: 10 out of 10

Incentivized

May 18, 2018

Use Cases and Deployment Scope

We currently use UserIQ to create and manage walkthroughs for our users, run banners, and announcements and NPS surveys. Our whole organization uses it from time to time. We are able to keep track our how much our users are using the platform along with what features they aren't using. It's been a wonderful tool!

Pros

Customer service is excellent.
Once you get the hang out using the walkthroughs, they are really beneficial.
Running reports of users on surveys!

Cons

Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!

Likelihood to Recommend

As I said in a previous question, it's great for tracking our users and how much they are using the platform along with what features they are and aren't using. It's helped us with reaching out directly and giving our users the information they need to start using those features.

Bridgette Reynolds

Customer Success Specialist in Customer Service at CollegePlannerPro (1-10 employees)

Vetted Review

1 year of experience

View profile

Great Tool for In-App Messaging and Finding New Audience Segmentation

Rating: 10 out of 10

Incentivized

May 16, 2018

Use Cases and Deployment Scope

We are currently utilizing UserIQ to create in-app announcements and in-app guided tours for our SaaS products.

In-app announcements are fantastic for announcing patch updates and any new facelifts done within our SaaS platforms. It also allows me to segment the users who will be seeing this message which has been fantastic for announcing product specific updates.

With new UI facelifts and enhancements, users frequently need guidance through the newly updated UI. The guided tours have been a great addition to our existing customers as well as our new customers to learn about each function and option within our SaaS tools. Once again, the segmentation tool does much of the heavy lifting as well as it allows us to see the rate of completion of each guided tour for all audiences.

Pros

Segmentation of users - we've discovered new segments of audiences that we've never thought of through analyzing our UserIQ data.
Easy to use UI - with the new UserIQ UI update, it's easier than ever to create in-app/website messaging. It's very intuitive and easy to create.
Great customer service - UserIQ has worked with us very closely to implement this solution for our business. They are very responsive and helpful with their customer support.

Cons

Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.

Likelihood to Recommend

Do you have SFDC? Are you far from the standard setup? Need a team to help you with integration on your highly customized SFDC platform? UserIQ is for you.

Esther Kim

Campaign & Content Manager in Marketing at RentPath (501-1000 employees)

Vetted Review

1 year of experience

View profile

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Reviews and Ratings

Great Tool for In-App Messaging and Finding New Audience Segmentation

Rating: 10 out of 10

Incentivized

May 16, 2018

Use Cases and Deployment Scope

We are currently utilizing UserIQ to create in-app announcements and in-app guided tours for our SaaS products.

Pros

Segmentation of users - we've discovered new segments of audiences that we've never thought of through analyzing our UserIQ data.
Easy to use UI - with the new UserIQ UI update, it's easier than ever to create in-app/website messaging. It's very intuitive and easy to create.
Great customer service - UserIQ has worked with us very closely to implement this solution for our business. They are very responsive and helpful with their customer support.

Cons

Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.

Likelihood to Recommend

Do you have SFDC? Are you far from the standard setup? Need a team to help you with integration on your highly customized SFDC platform? UserIQ is for you.

Esther Kim

Campaign & Content Manager in Marketing at RentPath (501-1000 employees)

Vetted Review

1 year of experience

View profile