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UserTesting

Score8.1 out of 10

298 Reviews and Ratings

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What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

Categories & Use Cases

Media

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.
Screenshot of Interactive Path Flows Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.
Screenshot of Keyword Mapping Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.
Screenshot of Video capture and live streaming Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.
Screenshot of Audience targeting Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

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Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.

Reviews

What users are saying about UserTesting.
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User testing a great research tool in constant evolution.

Incentivized
Jean LavergneView profile
Sr UX Designer in Marketing at Manulife (10,001+ employees employees)

Use Cases and Deployment Scope

We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.

Pros

  • Easiness of the Recruitment process.
  • Easiness of building Questionnaire and Survey.
  • Great number of features that helps gathering insights.

Cons

  • I wish there were a better way to export the insights, rather than exporting the data in Excel.
  • An example would be to have a list of pre-made reports to choose from.

Return on Investment

  • We can build tests and gather the insights from those tests to validate our products at a breakneck pace.
  • By quickly validating our assumptions, we can adjust or refine our designs to ensure the final results are more user-focused.
  • Recently, by testing and comparing two different flows for a form, we were able to create the right solution that gave us better leads compared to the former form. This results in better leads, better data about the user, and better support at the end for this user.

Usability

Other Software Used

Microsoft 365, Figma, Microsoft Teams

Powerful tool that would benefit from its own purpose

Incentivized
Ryan Guinee, CFLEView profile
Senior UX Designer in Product Management at Cru (1001-5000 employees employees)

Use Cases and Deployment Scope

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them. I conduct a variety of tests including persona development interviews, prototyping tests, IA (information architecture) tests like card sorting, or generative research where we just want to talk to users and understand their world.

Pros

  • Panelist recruitment and diversity of panelists.
  • Flexible incentive structure.
  • Breadth of testing modes from simple to complex.

Cons

  • Navigation and site structure is confusing.
  • Managing test folders is cumbersome.
  • Questionable user consent and privacy policies.

Return on Investment

  • Decreased decision-making time/fatigue for design strategy.
  • Increased our research throughput.
  • Catching errors/misunderstanding early in the development cycle.

Usability

The go-to for usability testing

Incentivized
Verified User
Employee in Research & Development (1001-5000 employees employees)

Use Cases and Deployment Scope

Im a user researcher at Conde Nast. It is our principle tool to connect with audiences across our brands. Primarily it is used for usability studies, interviews or mixed method testing. Both moderated and unmoderated. It does have a secondary use for surveys although this is less reliable given the wide scope of the pool of participants.

Pros

  • Its incredibly easy to use and customise screeners or tasks for usability testing
  • Intuitive survey construction and set up
  • Useful secondary task tools like A/B testing, card sorts, impression tests etc

Cons

  • Quality of participants- its clear some fake their IP addresses and are not in the country you have screened for
  • The AI analytics are not the most functional from what I have seen, stick to what you're good at?
  • I find the scheduling for live sessions clunky to use, the calendar interface is very glitchy

Return on Investment

  • It provides critical insights that increase our subscriptions, time spent and in a commerce frame, conversion
  • It helps frame the need to pivot on products yet to launch to ensure the meet user expectations so reduces risk.
  • It is integral to highlights areas of opportunity we can captialise on

Usability

Alternatives Considered

Userlytics and Trymata

Other Software Used

Hotjar, Dovetail, Typeform

A good tool for the general market with a diverse product offering - if you can only budget one tool start here.

Incentivized
Verified User
Professional (10,001+ employees employees)

Use Cases and Deployment Scope

We use UserTesting primarily for classic UX Research. A team of UX researchers and UX designers utilizes the software for prototype testing, generative research, interviews, validation, and other purposes. We use the unmoderated, moderated, and survey features. We work primarily with banking customers. For the most part, we are testing mobile and app financial experiences with our consumer banking group.

Pros

  • General market recruits (non-specified users).
  • Payment to participants.
  • Automatic email invites for scheduled research sessions.
  • Customer success managers are well trained and responsive.
  • Regular check ins to answer questions.
  • Updates to roadmaps.
  • Release of new features.

Cons

  • Quality of participant pool - many are career testers, and many are untruthful. Since sessions are auto-scheduled if the screener is past, you often don't know until they've completed the test. Allow double screening or be more stringent in removing users from the platform.
  • Unfinished products - focus on making one product the best it can be before moving on to a new one. Unmoderated testing is still missing features (randomization of 3 or more prototypes, etc.)

Return on Investment

  • It has allowed a more customer centric mindset.

Usability

Other Software Used

User Interviews, Lyssna

A User-Friendly and Efficient Tool for Usability Testing and Fast Feedback Collection

Incentivized
Verified User
Program Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

It helps us improve our systems and their performance. We can either test our products, usability unmoderated tests or use our tools to do tests to measure our performance on the use testing platform. UserTesting enhances the effectiveness and efficiency of usability testing processes providing quick result feedback, utilizing an intuitive platform, and accessing a large pool of users.

Pros

  • The simplicity of their page
  • Large pool of users
  • Fast results after doing the study

Cons

  • Sometimes the page doesn't work well (bugs, not loading properly...)
  • More options for Latin America
  • Offer more tests

Return on Investment

  • This is not visible or accessible for everyone here, but it's been really helpful and we continue working with it.

Usability

Alternatives Considered

Maze

Other Software Used

Maze

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