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WP Engine Reviews & Insights

Score8.9 out of 10

55 Reviews and Ratings

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Community insights

TrustRadius Insights for WP Engine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fast-running website and highly optimized performance: Users appreciate the fast-running website and highly optimized performance of the hosting service. Many reviewers have stated that the stability and speed of the hosting service's performance are major positives, contributing to a smooth and enjoyable user experience.

Effective staging environments and backup engine: The staging environments and backup engine provided by the hosting service are praised for their effectiveness and reliability. Several users have mentioned that they find the hosting service's easy-to-use backup and staging system superior to other solutions, allowing them to efficiently manage their websites.

First-class customer support: The support provided by the hosting service is highly regarded by users. Many reviewers have expressed satisfaction with the availability and responsiveness of the hosting service's customer support. They find it valuable to have a dedicated support team that is readily available to assist them promptly and efficiently.

WP Engine Reviews

2 Reviews
Engineering

WP Engine - Great mid-tier hosting for small to medium sized businesses using WordPress

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use WP Engine to host our various WordPress sites. This includes our main business site (which also encompasses our company blog) and a couple of smaller marketing sites for individual products. Everything is in-use across the whole organization, but end-users have very little interaction with WP Engine as they're the underlying host and users just interact with WordPress itself.

Pros

  • High-levels of uptime
  • Automated WordPress updates
  • Daily automated backups
  • Responsive customer support

Cons

  • Customer support, while responsive, is usually not available outside of business hours (making it difficult to get things done during evening/weekend downtime if help is required)
  • Upgrading between versions of PHP on the server can be problematic as it requires support intervention and, in a few cases, migrating DNS records for hosted sites.
  • The PHP environments provided are not very flexible. Some modules that might be present on other hosts (or required for certain custom WordPress plugins/themes) are merely unavailable.

Likelihood to Recommend

WP Engine is well suited for small to medium businesses who want a managed host to take care of infrastructure while a savvy staff member manages the WordPress installation in-house. WP Engine is not well-suited for companies looking for enterprise-level management (i.e. an account manager to help with WordPress itself) or for those needing custom development work but who lack their own team to conduct such work.
EM
Eric Mann
Tekton in Engineering at Tozny (Computer & Network Security, 1-10 employees)
Vetted Review
WP Engine
5 years of experience
View profile

High Performance and Extremely Reliable Managed WordPress Hosting with Excellent Support

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use WPEngine for hosting all of our clients' websites as well as our own sites. Some of our clients receive SEO services from us and others simply have us act as their "virtual webmaster," with complete responsibility for the performance and "health" of their websites. In all cases, we are relying upon WPEngine to provide a highly-performant, very stable, full featured managed WordPress hosting platform as well as stellar 24x7 tech support.

Pros

  • WPEngine's servers provide extremely fast page load times using a combination of high-speed server hardware and software along with an excellent CDN and top notch caching software.
  • WPEngine provides a long list of other tools besides hosting, tools that help me spend minimum time to get maximum results, including staging servers, automatic and ad hoc backups of both production and staging servers, easy-to-implement SSL and more.
  • WPEngine's tech support personnel and systems are the best I have ever seen for hosting providers.

Cons

  • Simply stated, I cannot think of any areas for meaningful improvement. They just simply work, and work extremely well for us.

Likelihood to Recommend

On a multiple-site, multiple-install basis, WPEngine is very fairly priced, for the value that it provides. If you're only hosting one site, the cost is a little higher and therefore harder to sustain on a long term basis.
TC
Tim Colling
President in Engineering at A Servant's Heart Web Design and Marketing - Online Marketing & SEO for Those Who Serve the Elderly (Marketing and Advertising, 11-50 employees)
Vetted Review
WP Engine
4 years of experience
View profile