Webroot Email Security Powered by Zix

Score6.5 out of 10

71 Reviews and Ratings

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Categories & Use Cases

Anti-malware
Anti-malware is a type of software program designed to prevent, detect and remove malicious software
Category average: 9.1
End-to-End Encryption
In end-to-end encryption the data is encrypted on the sender's system or device and only the recipient is able to decrypt it
Category average: 8.4
Data Loss Protection
A set of tools and processes used to ensure that sensitive data is not lost, misused, or accessed by unauthorized users.
Category average: 7.5

Sandboxing
Sandboxing is a software management strategy that isolates applications from critical system resources and other programs providing an extra layer of security
Category average: 7.3
Management Tools
Management tools include administrator dashboards, reports, etc.
Category average: 8.4
Customizability
Customizing email security gateways can improve detection capabilities
Category average: 7.7

Mark Knutson

Manager of Information Security in Information Technology at Sheltering Arms Institute (501-1000 employees employees)

Use Cases and Deployment Scope

Webroot Email Security is used by our organization to act as our secure email gateway. It filters out bad emails (spam, phishing, etc.) and allows us to input specific allow & block list rules. We have this in place for the entire organization, so all emails are being filtered through this system.

Pros

Webroot Email Security has a message retraction feature that can pull bad emails from inboxes.
This platform has some fine grain filtering options to restrict emails based on originating country, confidence of spam thresholds, and even the ability to create custom rules that can go as far as to look at specific keywords in the body of an email.
There are ways to manipulate individual user settings, instead of just global settings, which allows for further customization.

Cons

I think that Webroot Email Security lets in too many bad emails and it becomes too time consuming to figure out why certain emails made it through while others didn't.
There is very little reporting in the tool and so it is hard for me to filter down the results beyond just knowing how many total emails came in and how many in total were blocked. For example, it would be nice to know how many emails were blocked based on different rules I have in place to see how effective they are or not.
There are no alerts or way for the system to tell me if a bad email made it through. Proofpoint TAP is a good example, because that platform will tell you if they let a bad email through and now it's been categorized as phishing.
The way that the block and allow lists are handled is a bit frustrating, because you can specify individual block and allow lists, but then you have to setup overrides and sometimes those don't always work the way you think they will.
There isn't a way to allow list the link protection, and I can't see any links that people are clicking on that were stopped by link protection, so I have no idea if that is doing anything.

Return on Investment

About 30% of emails we receive are spam/phishing and this system has been blocking roughly 80k worth of bad emails month-to-month.
This tool has saved us a lot of time in performing certain actions such as removing bad emails, as it can do this more efficiently that we can do.
Zix is competitively priced, and so it is providing us a service for a minimal cost.

Usability

Alternatives Considered

Proofpoint Advanced Threat Protection and Microsoft 365

Other Software Used

VMware Carbon Black EDR, Cato Networks, Rapid7 InsightVM

Justin Ruddy

Information Technology Specialist 60 in Information Technology at Office of Financial Research (501-1000 employees employees)

Use Cases and Deployment Scope

Our enterprise uses Zix to provide seamless in-line encryption for sensitive content. We love the ease of use for our end-users as well as the rule-based automation. Interactions with support have been very responsive and knowledgeable. Overall the best feature is the integration with 3rd party tools such as MS Outlook, which provide users a push-button ease of use.

Pros

end to end encryption
email security
inline encryption and decryption of email
certificate-based encryption

Cons

Improved support for cloud-hosted email solutions such as g-suite

Return on Investment

Smooth implementation of the service
Low learning-curve for users.

Other Software Used

Microsoft 365, VMware Horizon, AWS CloudFormation, NetApp Cloud Volumes ONTAP, BeyondTrust Password Safe, BeyondTrust Privileged Remote Access

Danielle Yale View profile

System Administrator in Information Technology at Infosys (10,001+ employees employees)

Use Cases and Deployment Scope

Zix is a secure email service that our business employs to guarantee that our employees may communicate to one another and to other businesses, both inside and outside of our organization, to assist boost the health and happiness of our customers. Along with enabling us to archive our emails, it also enables us to send and receive e-mails in a safe and confident manner.

Pros

Zix is a back-end service that is simple to use.
Excellent response to the needs of the client.
Using the secure gateway, you may safely communicate critical information.

Cons

The admin interface seems a bit shabby. It's time for a refresher course.
Being able to modify our own security word without having to contact Zix.
Users may not enjoy needing to log in to access messages through the secure site.

Return on Investment

The technology was quickly adopted by the entire agency.
Because not all home healthcare organizations are aware that this service is accessible to them, the ability to send secure emails is essential.
Bringing this proposal to the agency was a breeze.

Usability

Alternatives Considered

Virtru

Other Software Used

Atlassian Confluence, QuickBooks Online, NetSuite ERP, Barracuda Backup

Jackie Moller View profile

System Administrator in Information Technology at Kyndryl (10,001+ employees employees)

Use Cases and Deployment Scope

Our entire business is using Zix to avoid spam and phishing assaults on all of our email domains. Other widely used software was giving much too many false positives while still enabling harmful stuff to pass through. Almost all of the concerns have been handled by Zix.

Pros

Responses are quick. I've used the internet, email, and phone. All my contacts with them were great.
When we get a false positive, they allow it quickly.
Phishing protection.

Cons

Initially, their phone structure was tough to manage, but now it's easier.
When making online claims, a service ticket number might be optional.
Speed could be better.

Return on Investment

Spam detection has improved over time.
There are fewer false positives.
Vendors' security flaws have been extensively scrutinized.

Usability

Alternatives Considered

Mimecast Secure Email Gateway

Other Software Used

NetSuite SuiteCloud Platform, NetSuite ERP, Zix Information Archiving (ZixArchive), IBM Secure Gateway, Cisco Secure Endpoint

Namandeep Bhatia View profile

Co Founder & Chief Technology Officer in Research & Development at Pickright Technologies (11-50 employees employees)

Use Cases and Deployment Scope

I am the CTO of an investment advisory company, Hence we are bound with lots of compliance, Email Threat protection and cloud protection are some mandatory compliances. Zix is helping us in maintaining security at various layers.

Pros

Nearly all security protection solutions available under one roof.
I have not received any security threats/warnings after installing solutions from Zix.
My VAPT score improved a lot after this.

Cons

Very complex to install and understand all their product eco system.
Difficult to find it(If someone doesn't know its name then very difficult to find on Google).
Trail not available, very difficult to build trust for new users.

Return on Investment

My VAPT score Improved.
AWS Security Rating improved.
Build more trust among customers, when they know that the overall system is not vulnerable.

Usability

Alternatives Considered

Sophos Email

Proofpoint Information Protection

Barracuda ESG (discontinued)

Mimecast Advanced Email Security

Virtru

Webroot Email Security Powered by Zix

What is Webroot Email Security Powered by Zix?

Categories & Use Cases

Key Features

Top Performing Features

Anti-malware

End-to-End Encryption

Data Loss Protection

Areas for Improvement

Sandboxing

Management Tools

Customizability

Reviews

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Other Software Used

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Other Software Used

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

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