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Zoho Analytics Utilities Reviews & Insights

Score8.2 out of 10

331 Reviews and Ratings

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Insights from Zoho Analytics Reviewers

Based on 18 verified reviews published in the last 18 months

Overview

Synthesised from 18 reviews | Last Published April 23, 2026

This product overview synthesizes insights from 18 recent reviews examining Zoho Analytics' capabilities, limitations, and impact. Zoho Analytics is used across organizations for data analysis, reporting, and visualizing key performance indicators. A significant majority of users (14 of 18) leverage Zoho Analytics to inform decision-making through data visualization and KPI tracking. Reviewers report time savings and efficiency gains, with 5 of 18 reviews specifically citing these improvements. These efficiencies translate into faster and better-informed decisions according to 4 of 18 reviewers. However, some users (22%) experience challenges with data synchronization, noting delays and mismatches. Customization limitations were noted by 17% of reviewers, and 11% found the user interface challenging. While Zoho Analytics delivers value through actionable insights and improved decision-making, potential buyers should carefully consider the reported issues with data synchronization and customization.

Pros

  • Enables data-driven decision-making through visualization and KPI tracking.
  • Improves time savings and efficiency in data analysis and reporting.
  • Provides actionable insights from multiple data sources.
  • Facilitates identification of spending patterns and key performance indicators.

Cons

  • Experiences data synchronization issues, including delays and mismatches.
  • Offers limited customization options.
  • Presents user interface challenges for some users.
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Zoho Analytics Reviews

3 Reviews
UtilitiesUtilities1Renewables & Environment2

The New Home Of Prescriptive And Predictive Analytics!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our business is a marketing, sales, operations, and installation business. We have 11 departments and all need to share data to create a single source of truth. We had data in Zoho CRM for our marketing and sales teams, and we also had data in Zoho Projects for our Operations and Installations team. By utilizing Zoho Analytics we were able to merge the data together into a single platform by using data syncing. With all the information contained within Analytics, we are able to report and visualize the front and back halves of the business model. Doing so allows us to gain deep insights into all the milestones of a customer's journey. We have been able to make smarter business decisions as a result of the information Zoho Analytics has provided which has to lead to our company making the INC 5000 list 2 years in a row.

Pros

  • Allowing various types of data visualizations
  • Creating reports and dashboards that can be easily shared and accessible online
  • Deliver scheduled reports via email to various email groups
  • Sync with 3rd party software, such as Google Drive, to pull in data tables

Cons

  • With so many folders in Reports, it would be nice to have a collapse all folders option
  • A trouble tickets tracker would be helpful to keep up with various case numbers in a central place
  • The support can be difficult to get a hold of at times for real time assistance

Likelihood to Recommend

Well Suited:- Visualizing data into dashboards - Delivering reports to end-users at a pre-scheduled time, such as the end of day reports- Creating slideshows for TV displays Not Suited:- Real-time data updates (earliest automated sync is 3 hours, unless otherwise manually fetched)- Editing source data from integrated tables as it mainly displays data that is provided from external sources

Alternatives

Microsoft Power BI and Pixel Perfect Reporting with Tableau
Zoho has an intuitive interface with WYSIWYG interfacing so that there is little to no coding required. The other platforms we looked at are powerful and perform similar tasks as Zoho, however, the pricing of Zoho is a significant value. Additionally, there are more and more organizations choosing Zoho Analytics so the conversations are becoming more normal when discussing BI software and Zoho Analytics is a familiar topic.
JS
John Sheldon II
Business Development Manager in Information Technology at Renu Energy Solutions (Renewables & Environment, 51-200 employees)
Vetted Review
Zoho Analytics
2 years of experience
View profile

A must-use tool for Zoho One users!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

As a Zoho One customer we use many Zoho apps, and use the native reports within each app. However, to gain deeper insights across our Zoho apps, we've integrated many of them within a workspace in Zoho Analytics to blend our Zoho data to analyze all aspects of our business.

Pros

  • Integration of data from our other Zoho apps.
  • Report types and KPI options to create insightful reports.
  • Packed with features for all business intelligence reporting.

Cons

  • The number of pre-built reports that are generated when a Zoho app integration is set-up is nice, but at the same same cumbersome in the fact that it forces you to scroll through many reports or use the search feature.
  • The sync with other Zoho apps is not real time.
  • The learning curve for me has been a bit steep, but for others this may not be the case. My background is not analytical or data related so I've had to learn with patience.

Likelihood to Recommend

Zoho Analytics is well suited to blend data together from different Zoho apps. For example; we manage part of our business in Zoho CRM and another part within a Zoho Creator app, with both parts referencing the same customer. In Zoho Analytics we are able to combine data from each Zoho app to gain deeper insights about a customer.

Alternatives

Being a Zoho One customer we've not ever evaluated any other BI tool. I've looked at tools from Google, Microsoft, and Saleforce but not deep enough to consider has alternatives to Zoho Analytics.
VU
Verified User
Consultant in Professional Services (Renewables & Environment company, 1-10 employees)
Vetted Review
Zoho Analytics
5 years of experience

Zoho Reports - Contractor Experience

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Zoho Reports is currently being used to analyze finances and view business progress. It is currently being used primarily by the finance department but we are also implementing it across management company-wide. This software allows us to visualize the inner workings of the company and find any holes or issues that may exist. Without such software, it is much harder to find these issues or gaps in our finances, job planning, and other areas.

Pros

  • It allows us to store data in a single easy to manage location.
  • Reports makes it very easy to sort through data and locate what we need.
  • Reports offers accurate in depth breakdowns of data as well as a simple and effective means to visualize such data.
  • The have great customer service availability through the chat.

Cons

  • Reports was challenging to understand initially and some of their documents were out of date so importing did not work.
  • It would be nice if the importing instructions were a little more clear for the layman as not all businesses can have an IT department or the like to set up software like this.
  • Due to insufficient descriptions, it can be unclear as to what a report is describing or displaying to you.

Likelihood to Recommend

It seems to be especially well designed for companies that work in industries such as retail. There have been notable challenges that had to be overcome with reports and the associated apps for us who work as contractors. It is not particularly well suited for bidded jobs, lump sum jobs, or jobs, or overtime. We managed to adapt it to make sure that the reports showed us what we needed to see, but it is apparent that this was not a key industry that was in mind when the software was designed.

Alternatives

QuickBooks Enterprise Solutions and Dropbox
Zoho Reports makes it easy to adjust access for each employee and is great because it is easily accessed on any computer. The mobile apps are also great and more user friendly than I have found things like Dropbox to be. There are things that we still must use quickbooks for as our accountant cannot work with Zoho Reports; namely for things like taxes.
VU
Verified User
Administrative Assistant in Finance and Accounting (Utilities company, 1-10 employees)
Vetted Review
Zoho Analytics
1 year of experience