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Eleveo

Score10 out of 10

26 Reviews and Ratings

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What is Eleveo?

Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.

Categories & Use Cases

Reviews

What users are saying about Eleveo.
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Zoom Quality Management Suite is an Investment you won't Regret!

Incentivized
Bailey TestermanView profile
Communications Director in Marketing at River Valley Christian Fellowship (1-10 employees employees)

Use Cases and Deployment Scope

We use Zoom Management Suite to manage and optimize our call center. It provides us with helpful analytics that assists us in improving our caller experience. It has helped us organize our data on a daily basis so that we're not playing catch up throughout the year.

Pros

  • Call recording.
  • Sensitive information handling.
  • Scheduling.

Cons

  • Intuitive workflow.
  • Confusing interface.
  • Workforce optimization.

Most Important Features

  • Data organization.
  • Data encryption.
  • Caller satisfaction gauge.

Return on Investment

  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.

Other Software Used

monday.com, Planning Center

Very Intuitive Data Quality Management Solution and Easy Options to Start.

Incentivized
Hannah CalebView profile
Quality Engineer in Information Technology at Iress (1001-5000 employees employees)

Use Cases and Deployment Scope

ZOOM Quality Management Suite is an excellent, easy and stable software that offers the most powerful and easy functionalities to set and get started easily. The data center management capability with the system is effective and its ability to manage multiple communication and the best reporting tools. The data analytics to generate via the solution accurate and its engaging tools are also powerful and interface setting on the first time was quite excellent.

Pros

  • Amazing management of various communication data management.
  • Data center capability is effective.
  • Information centralization is excellent.
  • Team communication is perfect.

Cons

  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.

Most Important Features

  • Integration ability is the best.
  • Data quality management and also data import.
  • Data visualization and easy tools for reporting.
  • Coordination capability.

Return on Investment

  • Through this software the reports generated are clean and easy to understand.
  • Amazing data quality management solution.
  • Excellent data integration platform.
  • Collaboration and easy communication tool.

Other Software Used

Micro Focus ALM / Quality Center, Nintex Process Platform, Pantheon

Remote work with a robust tool.

Incentivized
Kristin Butcher WesterView profile
Human Resources Specialist in Human Resources at MedTourEasy (501-1000 employees employees)

Use Cases and Deployment Scope

The usefulness of this tool is one of the reasons to use it, we can work remotely without any inconvenience and this has generated a positive change in work from home due to the pandemic. ZOOM Quality Management Suite proves to be an ideal tool for efficient call management and overall direct user performance. It has features like call recording that allow the HR department to consolidate customer service and call support. With this tool, we are holding remote meetings without technical problems.

Pros

  • Stable recording of calls.
  • Remote work with no complex setup.

Cons

  • I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.

Most Important Features

  • Call recording in a few steps.
  • Camera quality.

Return on Investment

  • Simplify customer service.
  • Remote work also contributes to the return on investment.

Just try it out

Incentivized
Miracle AchebeView profile
Student Office Assistant in Customer Service at Illinois Institute of Technology (11-50 employees employees)

Use Cases and Deployment Scope

I use it for project meetings where there are more than 1000 users at once where we would want to have break-up groups or having screen shares where many couldn't come in person for these meetings. Zoom Quality Management Suite has been used for sharing programs online, like engineering software that could only be shown as either a PDF to others or screen shared.

Pros

  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.

Cons

  • Maybe have more room for over 1000 people, especially for larger groups that are international and have more others that aren't just from this country.

Most Important Features

  • Easy to use.
  • The features are useful to remember without a tutorial.
  • Customer service is quick to respond to any questions.

Return on Investment

  • Quick links led to faster project management.
  • Screens share made it easier to show off any work.

Other Software Used

Google Meet, Skype, Discord

ZOOM Quality Management Suite, it's an amazing solution

Incentivized
Verified User
Team Lead in Customer Service (501-1000 employees employees)

Use Cases and Deployment Scope

ZOOM Quality Management Suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth between users. During Covid, it's been a great tool to handle customer service in an exact manner as being in a traditional call center.

Pros

  • Customer service call management.
  • Transfer calls between internal users.
  • Vital tool for remote working.

Cons

  • Sometimes calls drop for no reason.

Most Important Features

  • Call centre features.
  • Transfer calls between internal users.

Return on Investment

  • Positive feedback from our customers.
  • Value for money.
  • Remote working.

Alternatives Considered

Dialpad Contact Center

Other Software Used

Zendesk Chat (formerly Zopim), Salesforce CMS, Atlassian Jira Align (formerly AgileCraft)