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Zoomin Reviews & Insights

Score9.1 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for Zoomin are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Accurate and Easy to Use: Many users have found Zoomin's software to be accurate and easy to use, praising its user-friendly interface. This positive sentiment was expressed by multiple reviewers who appreciated the software's reliability in delivering accurate information and its intuitive design that made it effortless to navigate.

Multi-channel Gateway: Reviewers have highlighted the value of Zoomin providing a multi-channel gateway for their customers, enabling them to access content through various delivery channels. This feature has been praised for its ability to enhance the customer experience by offering flexibility in how they engage with the content.

Robust and Customizable Interface: Users have commended Zoomin's platform for its robust and customizable interface, empowering personalization and making critical information easily accessible. The platform's customization options allow users to tailor their experience according to their specific needs, resulting in improved efficiency gains and a more efficient workflow.

Zoomin Reviews

1 Review

Present a clear information experience with Zoomin.

Rating: 10 out of 10

Use Cases and Deployment Scope

At Ping, we used Zoomin primarily for technical content, but the intent was to also provide a single jump-off point for all customer information (support portal, communities, developer portal, documentation, video). The business problem addressed by Zoomin was confusion due to multiple interfaces and urls for information from 6 departments. Zoomin created a single go-to page that consolidated all platforms.

Pros

  • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
  • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
  • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!

Cons

  • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.

Likelihood to Recommend

Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
MG
Megan Gilhooly
Director of Information Experience in Engineering at Content Management Industry Consulting (201-500 employees)
Vetted Review
Zoomin
3 years of experience
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