Adobe Analytics struggles to support its base
March 21, 2025
Adobe Analytics struggles to support its base
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Adobe Analytics
We use lots of products by Adobe within the organization. I am on the data and analytics side, so the primary product for me is Tags and Adobe Analytics. We have been happy overall, but there have been lots of updates to various products like Adobe Target that have broken some of our tests, or extension upgrades that have caused more work for my team in the long run. A lot of times we create tickets to help solve the problem and the support staff refer us to read the instructions carefully and close the ticket without offering more than that. The last year has been a difficult relationship with Adobe as these issues keep occurring and we keep needing to create bandaid solutions on our own without the help from Adobe despite using some many of their products
Pros
- future thinking
- customer focused design
- ai
Cons
- Better support for existing products as opposed to suggesting upgrades or bigger contracts
- better customer support
- Test releases ahead of launching them
- it is positive when the products work as expected
- customer support that actually helps solve issues would be nice
- a dedicated rep from Adobe to point us in the right direction
Do you think Adobe Analytics delivers good value for the price?
No
Are you happy with Adobe Analytics's feature set?
No
Did Adobe Analytics live up to sales and marketing promises?
No
Did implementation of Adobe Analytics go as expected?
No
Would you buy Adobe Analytics again?
No
Comments
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