BigCommerce has been a big help
February 01, 2017

BigCommerce has been a big help

Lisa Schwartz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

It is used by the whole organization. We use it as a research tool for our alumni and clients as well as e-commerce for public seat sales, e-learning and bookstore.

Pros

  • Easy to manage orders
  • Easy to update products
  • Easy to create non product web pages
  • Built in blog capabilities

Cons

  • WYSIWYG functionality often doesn't work correctly.
  • While the support desk replies quickly, when they send out the "how did we do" email, they don't recap from which ticket.
  • Changes to the template (example standard colors) don't always work.
  • Much easier to use then our old platform
  • The sliders add for a more dynamic landing page and allows us to highlight certain events or services
It has a nice e-commerce platform, and it integrates into other platforms.

BigCommerce Feature Ratings

6.6
Product catalog & listings
9
Product management
5
Bulk product upload
8
Branding
8
Mobile storefront
9
Product variations
3
Website integration
4
Visual customization
8
CMS
5
5.5
Abandoned cart recovery
8
Checkout user experience
3
10.0
eCommerce security
10
5.0
Promotions & discounts
7
Personalized recommendations
Not Rated
SEO
3
Not Rated
Multi-site management
Not Rated
Order processing
Not Rated
Inventory management
Not Rated
Shipping
Not Rated
Custom functionality
Not Rated

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