My Experience
November 01, 2023

My Experience

Talha ALi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it for support, Queries of customer, scope is very good , we can solve queries because of intercom easily

Pros

  • Its shortcuts facilities
  • Easy to use macros and create your own as well
  • Friendly interface

Cons

  • Some times it take time to to jump from one chat to another
  • There should be auto assign chats to those who have less chats
  • There should not be smileys reaction after closing a chat, because most of the customers did not write reviews because of those smileys reaction
  • greater customer satisfaction
  • reduced response and resolution times,
  • website lead conversion,
Because its the reality
We use macros, we use articles and yes the shortcuts
Intercom is very easy to use and to entertain customers

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

As i've mentioned before, its quite easy to use, and love its shortcuts, I can't tell you because i don't think that there are any scenarios where it is less appropriate to use intercom,

Fin by Intercom Feature Ratings

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