UAM Software provides a view of the activity of users of applications and visitors to websites. These services are combined with alerts to potentially dangerous or malicious actions.
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User Activity Monitoring (UAM) Software provides a precise view of the activity of users of applications and visitors to websites, down to each effective action taken. These services are combined with alerts to potentially dangerous or malicious actions in some platforms. UAM software usually focuses either on user/employee productivity or user security, although some products have features to serve both use cases.
User activity monitoring software can track users’ activity a variety of ways. The most common methods include application usage and productivity ratings, keylogging, site visit tracking, and reporting for workforce-level insights and data. Leading UAM tools are also investing in mechanisms to help inspire employee trust and confidence in monitoring tools.
User activity monitoring software can be a central part of proactive security policies and mitigating insider threat risks. UAM software can block risky behavior from individuals within the organization, regardless of whether they are bad faith actors or acting out of ignorance.
UAM products can monitor users for risky or improper behavior with a variety of methods. Some of the most common include logging site activity, recording screen activity and interactions with data sources, and even individual keystrokes. Leading security products will automatically analyze this behavior to surface risks or red flags in user activity, allowing the software to proactively identify security risks and help diagnose and respond to an incident with all the relevant information in the moment. It will often include heavier emphasis on real-time reporting and alerting compared to the productivity-focused Employee Monitoring software.
When comparing different user activity monitoring software, consider these factors:
Productivity vs. Security: What is the focus of each tool being considered? If productivity is the focus, then check out the Employee Monitoring Software category. UAM products will usually be more focused on addressing insider security threats than productivity management.
Customizability: How customizable are the security policies and alerts within each product? Consider factors like the ability to change ratings/categorizations on a person-by-person basis, since what counts as “productive” or “safe” activity can vary dramatically by role. For example, IT administrators may be able to safely navigate sites or interact with content online that would be a risky or red flag for non-technical users.
Employee Trust: How does each tool attempt to build employee trust in the tool? Workers are often understandably hostile to this kind of monitoring, but some tools are taking steps to alleviate their concerns. Consider how transparent each tool’s processes and stored data is to employees, built-in restrictions on monitoring, and any other mechanisms the tool promotes to inspire employee trust.
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User Activity Monitoring tools are typically sold as a monthly subscription charged monthly by number of users. Businesses should expect to pay at least $5.00 per user per month. Prices will increase beyond that for more specific or enterprise features. Most user activity monitoring tools also offer a free trial, but most are either limited by time or only support a small number of users.