12mass vs. Zoho Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 12mass | Score4 out of 10 | N/A | 12mass is a Social Conversation tool enabling brands to engage with a large audience on Twitter and Facebook without compromising the personal touch. Its clustering tool makes search easier and the Multivariable testing allows for optimization of the responses. | N/A |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
| 12mass | Zoho Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | A discount is offered for yearly billing. | ||||||||||||||
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| 12mass | Zoho Desk | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| 12mass | Zoho Desk | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.8 |
| Likelihood to Renew | 8.2 | - |
| Usability | 8.2 | 9.4 |
| Support Rating | 8.2 | 8.7 |
| Implementation Rating | 8.2 | - |