Chose Zendesk Sell
The contact management system is better and the association between contacts and deals is a big improvement. Tracking emails in addition to notes is an improvement.
17hats vs. Zendesk Sell
17hats vs. Zendesk Sell
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 17hats | N/A | 17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing. | $45 per month | |
 Zendesk Sell | N/A | Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk… | $19 per seat/month billed annually |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Considered Both Products | 17hats No answer on this topic | Zendesk Sell  Brittany Cooper Manager, Customer Success Chose Zendesk Sell We moved away from the platform above because integrations and reporting through Zendesk Sell (formerly Base CRM) are far better. Zendesk Sell (formerly Base CRM) is definitely a more modern approach to our ever-changing company. We needed a system that provided accurate and …  Matt Suozzo CEO Chose Zendesk Sell Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to Hubspot which provides a lot more value than Base did, but it isn't right for everyone. Hubspot is focused on capturing in-bound leads and has its own flaws and limitations, but …  Matt Meinel SVP Sales, Business Development, and Solutions Architecture Chose Zendesk Sell It does everything salesforce was doing only easier and the mobile app was much better and cheaper. I have been able to both run a sales team and do the sysadmin and setup work on base as a sales manager.  Ali Nisar Director Of Strategic Partnerships Chose Zendesk Sell Much more efficient and cleaner interface allows quicker and simpler contact/pipeline management for all members of staff regardless of seniority. Additionally, it's a much simpler platform designed for sales compared to more traditional CRMs.  Krish Jagirdar Vice President Chose Zendesk Sell Price and usability are the reason I choose Base against other firms. Chose Zendesk Sell Let's face it, there's a lot of competition in the market of CRM systems. From Salesforce, Hubspot, and Zoho, which offer other modules that integrate other elements of the business into the CRM, to options like Sharpspring, CampaignerCRM, and SugarCRM that integrates marketing …  bryan robison Director of Sales Chose Zendesk Sell Much easier to use! It's more updated, more modern. It feels like using a Mac Laptop as opposed to using an IBM that runs Microsoft Office 1997. The integration and windows for emails and tasks is much easier to use. Notes is something that anyone on the team can jump on and …  Thomas Henderson Acquisition Manager Chose Zendesk Sell I have used Base CRM for 3 years now and I haven't looked back. Compared to Salesforce, Base is significantly more functional and intuitive.  Jeremy Doyle Director, Special Accounts Chose Zendesk Sell Base CRM is great for beginners, or small sales forces. API/integrations need help. As a CRM it works just fine, but could use some improvement, and backing. A lot of Base CRM users are great help, but there needs to be a more robust back end to help your customers implement … |
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| 17hats | Zendesk Sell | |
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| Small Businesses |  Salesmate Score 10.0 out of 10 | Salesmate Score 10.0 out of 10 |
| Medium-sized Companies |  Creatio Score 9.7 out of 10 | Creatio Score 9.7 out of 10 |
| Enterprises | Creatio Score 9.7 out of 10 | Creatio Score 9.7 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| 17hats | Zendesk Sell | |
|---|---|---|
| Likelihood to Recommend | 10.0 (0 ratings) | 10.0 (0 ratings) |
| Likelihood to Renew | - (0 ratings) | 9.0 (0 ratings) |
| Usability | 9.0 (0 ratings) | 8.9 (0 ratings) |
| Availability | - (0 ratings) | 10.0 (0 ratings) |
| Performance | - (0 ratings) | 10.0 (0 ratings) |
| Support Rating | 8.0 (0 ratings) | 8.8 (0 ratings) |
| Online Training | - (0 ratings) | 7.0 (0 ratings) |
| Implementation Rating | - (0 ratings) | 8.0 (0 ratings) |
| Configurability | - (0 ratings) | 10.0 (0 ratings) |
| Ease of integration | - (0 ratings) | 10.0 (0 ratings) |
| Product Scalability | - (0 ratings) | 10.0 (0 ratings) |
| Vendor post-sale | - (0 ratings) | 10.0 (0 ratings) |
| Vendor pre-sale | - (0 ratings) | 10.0 (0 ratings) |
| 17hats | Zendesk Sell | |
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| Likelihood to Recommend |
 Erika Tebbens Business Strategist, Owner |
bryan robison Director of Sales |
| Pros |
 Marli Espinales Internet Marketing Director and Consultant |
Matt Meinel SVP Sales, Business Development, and Solutions Architecture |
| Cons |
Erika Tebbens Business Strategist, Owner |
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| Likelihood to Renew | No answers on this topic |
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| Usability |
Erika Tebbens Business Strategist, Owner |
Brittany Cooper Manager, Customer Success |
| Reliability and Availability | No answers on this topic |
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| Performance | No answers on this topic |
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| Support Rating |
Marli Espinales Internet Marketing Director and Consultant |
Brittany Cooper Manager, Customer Success |
| Online Training | No answers on this topic |
Jeremy Doyle Director, Special Accounts |
| Implementation Rating | No answers on this topic |
Jeremy Doyle Director, Special Accounts |
| Alternatives Considered | No answers on this topic |
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| Scalability | No answers on this topic |
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| Return on Investment |
Marli Espinales Internet Marketing Director and Consultant |
Brittany Cooper Manager, Customer Success |
| ScreenShots |