TrustRadius: an HG Insights company

17Track vs. 8x8 Contact Center

Save this comparison

Save this comparison

17Track

8x8 Contact Center

332 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    17Track

    		N/AN/A17TRACK is a package tracking platform that enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as multiple popular carriers such as GLS, ARAMEX, DPD, TOLL, etc. It also integrated many more e-Commerce carriers worldwide.N/A

    8x8 Contact Center

    Score7.5 out of 10
    		N/A8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.N/A
    Pricing
    17Track8x8 Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    17Track8x8 Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    17Track8x8 Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of 17Track and 8x8 Contact Center
    Feature
    17Track
    -
    Ratings
    8x8 Contact Center
    6.0
    147 Ratings
    Agent dashboard00 Ratings5.7131 Ratings
    Validate callers00 Ratings6.4117 Ratings
    Outbound response00 Ratings4.1116 Ratings
    Call forwarding00 Ratings5.7133 Ratings
    Click-to-call (CTC)00 Ratings5.588 Ratings
    Warm transfer00 Ratings6.5128 Ratings
    Predictive dialing00 Ratings7.755 Ratings
    Interactive voice response00 Ratings5.681 Ratings
    REST APIs00 Ratings7.050 Ratings
    Call scripts00 Ratings7.178 Ratings
    Call tracking00 Ratings6.4129 Ratings
    Multichannel integration00 Ratings3.775 Ratings
    CRM software integration00 Ratings7.169 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 17Track and 8x8 Contact Center
    Feature
    17Track
    -
    Ratings
    8x8 Contact Center
    6.7
    136 Ratings
    Inbound call routing00 Ratings8.1123 Ratings
    Omnichannel inbound routing00 Ratings7.171 Ratings
    Recording00 Ratings7.9121 Ratings
    Quality management00 Ratings6.4120 Ratings
    Call analytics00 Ratings4.8122 Ratings
    Historical reporting00 Ratings4.0113 Ratings
    Live reporting00 Ratings7.915 Ratings
    Customer surveys00 Ratings5.465 Ratings
    Customer interaction analytics00 Ratings8.410 Ratings
    User Ratings
    17Track8x8 Contact Center
    Likelihood to Recommend
    -
    (0 ratings)
    6.5
    (151 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.3
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (37 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (5 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.6
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (2 ratings)