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1CRM vs. Microsoft Dynamics 365

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1CRM

82 Reviews and Ratings

Microsoft Dynamics 365

954 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    1CRM

    Score8.8 out of 10
    		N/A1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.

    $15

    per month

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pricing
    1CRMMicrosoft Dynamics 365
    Editions & Modules
    Startup
    $15
    per month
    Startup+
    $23
    per month
    Professional
    $33
    per month
    Enterprise
    $39
    per month
    Free
    Free trial
    No answers on this topic
    Offerings
    Pricing Offerings
    1CRMMicrosoft Dynamics 365
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTry 1CRM free for 30 days, no credit card required—
    More Pricing Information
    Features
    1CRMMicrosoft Dynamics 365
    Sales Force Automation
    Comparison of Sales Force Automation features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    9.0
    6 Ratings
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Customer data management / contact management10.06 Ratings8.069 Ratings
    Workflow management8.06 Ratings8.067 Ratings
    Territory management8.06 Ratings6.051 Ratings
    Opportunity management10.06 Ratings7.063 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.06 Ratings7.066 Ratings
    Contract management8.06 Ratings7.052 Ratings
    Quote & order management9.06 Ratings6.048 Ratings
    Interaction tracking10.06 Ratings7.060 Ratings
    Channel / partner relationship management9.06 Ratings6.051 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    8.7
    6 Ratings
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Case management9.06 Ratings6.051 Ratings
    Call center management8.06 Ratings7.045 Ratings
    Help desk management9.05 Ratings7.049 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    9.0
    6 Ratings
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Lead management9.06 Ratings8.061 Ratings
    Email marketing9.06 Ratings7.062 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    8.7
    6 Ratings
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Task management9.06 Ratings8.059 Ratings
    Billing and invoicing management7.06 Ratings8.044 Ratings
    Reporting10.06 Ratings9.053 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    8.7
    6 Ratings
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Forecasting8.06 Ratings7.055 Ratings
    Pipeline visualization10.06 Ratings5.061 Ratings
    Customizable reports8.06 Ratings9.064 Ratings
    Customization
    Comparison of Customization features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    8.0
    6 Ratings
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Custom fields8.06 Ratings8.165 Ratings
    Custom objects8.05 Ratings8.060 Ratings
    Scripting environment8.05 Ratings7.048 Ratings
    API for custom integration8.05 Ratings8.052 Ratings
    Security
    Comparison of Security features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    8.0
    6 Ratings
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Single sign-on capability8.06 Ratings7.056 Ratings
    Role-based user permissions8.06 Ratings6.057 Ratings
    Social CRM
    Comparison of Social CRM features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    8.5
    5 Ratings
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Social data8.05 Ratings8.036 Ratings
    Social engagement9.05 Ratings7.037 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    9.0
    5 Ratings
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Marketing automation9.05 Ratings7.056 Ratings
    Compensation management9.05 Ratings6.029 Ratings
    Platform
    Comparison of Platform features of 1CRM and Microsoft Dynamics 365
    Feature
    1CRM
    7.2
    4 Ratings
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Mobile access7.24 Ratings7.048 Ratings
    User Ratings
    1CRMMicrosoft Dynamics 365
    Likelihood to Recommend
    9.0
    (6 ratings)
    6.5
    (90 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (20 ratings)
    Usability
    9.0
    (5 ratings)
    6.5
    (20 ratings)
    Support Rating
    9.9
    (4 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    7.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.2
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    3.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)