Microsoft Dynamics 365

Microsoft Dynamics 365

954 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month

Pricing

Microsoft Dynamics 365

No answers on this topic

Pricing Offerings
Microsoft Dynamics 365
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	Microsoft Dynamics 365
Considered Both Products	Microsoft Verified User Chose Microsoft Dynamics 365 I have tried Zoho Books and QuickBooks CRM as well. However, there quiet a few things that were missing from them. Both the CRM were good when it comes to creating the quotes. However, none of them provides the visibility like Microsoft Dynamics 365. Additionally, it was a bit … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Dynamics is the middle ground between the Salesforce ecosystem and the SAP ecosystem: it's versatile enough to rival Salesforce, but its third-party integrations are significantly weaker. At the same time, it has enough capabilities to compete with SAP, even though the German … Incentivized Helpful? Steve Cochrane CIO in Information Technology at Kyocera SGS Precision Tools (Mechanical Or Industrial Engineering, 201-500 employees) Chose Microsoft Dynamics 365 Microsoft Dynamics 365 is easier to implement and with Office integration a better solution for our divisions. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Used Salesforce.com before Microsoft Dynamics 365 - working in sfdc is a breeze as compared to Microsoft Dynamics 365 hands down. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Microsoft Dynamics 365 is much more robust, with more customizable features, such as user-specific settings and customer customization options. The system is easy to us,e and all modules can be customized to the exact need of the user. The standard version includes everything … Incentivized Helpful? Pankaj Prashad Assistant Manager F &A in Finance and Accounting at Sectigo Limited (Information Technology & Services, 501-1000 employees) Chose Microsoft Dynamics 365 Microsoft stands different from all of them. It's easy to use and comes with Microsoft's trust. On the basis of security, it's one of the best. It mainly solves the purpose and works as per desire. On the other hand, all the abovementioned items are also suitable for meeting … Incentivized Helpful? Steve Morton Senior Lead Generation Specialist in Sales at Dupré Logistics, LLC (Transportation/Trucking/Railroad, 1001-5000 employees) Chose Microsoft Dynamics 365 We have used Salesforce and a homegrown CRM in the past. Neither gave us as seamless an implementation as Microsoft Dynamics 365 has done. We prefer Microsoft Dynamics 365 features that seems better fit for our enterprise growth than does Salesforce. We've also found that our … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 We selected Microsoft Dynamics 365 over Salesforce because of the integrations with the other Microsoft products we are using. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Overall the usability and multi-functionality of Microsoft Dynamics 365 is really what stood out to our leadership team and board. We were able to eliminate the need for multiple platforms and integrate a lot of our processes into one single platform. The idea is we can … Incentivized Helpful? Sasikumar Ravikumar Senior Software Engineer in Information Technology at Bosch global software technologies (Information Technology & Services, 10,001+ employees) Chose Microsoft Dynamics 365 Good customer support and business agility Incentivized Helpful? Ron Ballard Consultant and author in Professional Services at The Data Studio (Computer Software, 1-10 employees) Chose Microsoft Dynamics 365 I have also used some bespoke systems, which were much better than any of these. Microsoft Dynamics 365 was selected by senior management, against advice from technical experts. The products I could find in the list were also expensive and inefficient; Microsoft Dynamics … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Interfaces are better, faster in work and more secured. Cost of product is much better with Microsoft Dynamics 365. Moreover Microsoft Dynamics 365 works hard on its updates and tries its best from what I have seen to make a better available product for usage by companies and … Incentivized Helpful? FARHAAN SHAIKH Management Trainee in Marketing at Kent RO Systems Ltd. (Marketing & Advertising, 501-1000 employees) Chose Microsoft Dynamics 365 It is Less Costly Compared to the other CRM. For call Centre Management this Works best when we used The dialer. Using Dialer and CRM side by Side gives the best Result. Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Mailchimp is great at sending mass emails, but Dynamics can do that as well and much more! Incentivized Helpful? Rainer Byer Data Analyst in Sales at Lemontech (Information Technology & Services, 51-200 employees) Chose Microsoft Dynamics 365 Out of all the software and CRMs evaluated, Microsoft Dynamics 365 was the best suited for the company and team's needs. Incentivized Helpful? Shai Hadar Senior Consultant in Information Technology at Prodware (Information Technology & Services, 1001-5000 employees) Chose Microsoft Dynamics 365 Much much better than OSvC! Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 As a trainer - I train on whatever the client opts to use. I trained on Microsoft Dynamics 365 because it was what the client used. Incentivized Helpful? Patrick Stephens Director Of Communications at Freelance/Consultation (Education Management, 51-200 employees) Chose Microsoft Dynamics 365 Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Microsoft has much better tools and customer support. Everything I need to see is organized in a database and it's easy to get an overview of from the dashboard. Salesforce is just more clunky and I don't really like the way they organize their data. Also, it is not as … Incentivized Helpful? Sara Rogers Senior Marketing Operations Manager in Marketing at Tyler Technologies (Computer Software, 5001-10,000 employees) Chose Microsoft Dynamics 365 We liked the fact that Dynamics CRM had out of box integrations with O365 applications like Outlook, Power BI, etc. They also are a little more flexible when it came to the implementation. They offered sales and service in a fully cloud based edition while other options in the … Incentivized Helpful? Kenyata Garner Co-founder at Blue Owl Childrens Books LLC (Consumer Services, 1-10 employees) Chose Microsoft Dynamics 365 I think that Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) has made its spot amongst the business world and again, provides your needs based upon what it is your looking for in a cloud-based ERP. We are currently still using the software and so far I can say that it … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 We had other applications from Microsoft like ERP applications and we already used Outlook for a mail client. Today, given the choice and having a big amount of money to invest, they would probably choose Salesforce for CRM, having a better mobile app and better reporting for … Incentivized Helpful? Susan Hammiche Marketing and Operations Manager in Corporate at SYSUSA, Inc (Information Technology and Services, 11-50 employees) Chose Microsoft Dynamics 365 While HubSpot CRM starts off as a free software, we went with Dynamics based on the additional features available at this time. MS Dynamics also works well with the other applications we already had in place. Besides that, they do both achieve a similar goal in the CRM field … Incentivized Helpful? Verified User Chose Microsoft Dynamics 365 Compared to other CRM tools, Microsoft Dynamics 365 stacks up well. In my opinion, it is right up there with SalesForce as far as overall ease of use, organization capabilities, and the ability to track opportunities. The only area I think it could really improve compared to … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Microsoft Dynamics 365

Comparison of Sales Force Automation features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 6.9 70 Ratings
Customer data management / contact management	8.069 Ratings
Workflow management	8.067 Ratings
Territory management	6.051 Ratings
Opportunity management	7.063 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings
Contract management	7.052 Ratings
Quote & order management	6.048 Ratings
Interaction tracking	7.060 Ratings
Channel / partner relationship management	6.051 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 6.7 55 Ratings
Case management	6.051 Ratings
Call center management	7.045 Ratings
Help desk management	7.049 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 7.5 67 Ratings
Lead management	8.061 Ratings
Email marketing	7.062 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 8.3 64 Ratings
Task management	8.059 Ratings
Billing and invoicing management	8.044 Ratings
Reporting	9.053 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 7.0 65 Ratings
Forecasting	7.055 Ratings
Pipeline visualization	5.061 Ratings
Customizable reports	9.064 Ratings

Comparison of Customization features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 7.8 67 Ratings
Custom fields	8.165 Ratings
Custom objects	8.060 Ratings
Scripting environment	7.048 Ratings
API for custom integration	8.052 Ratings

Comparison of Security features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 6.5 62 Ratings
Single sign-on capability	7.056 Ratings
Role-based user permissions	6.057 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 6.5 56 Ratings
Marketing automation	7.056 Ratings
Compensation management	6.029 Ratings

Comparison of Platform features of Microsoft Dynamics 365
Feature	Microsoft Dynamics 365 7.0 48 Ratings
Mobile access	7.048 Ratings

User Ratings
	Microsoft Dynamics 365
Likelihood to Recommend	6.4 (90 ratings)
Likelihood to Renew	8.0 (20 ratings)
Usability	6.4 (20 ratings)
Support Rating	8.0 (11 ratings)
Online Training	7.5 (2 ratings)
Implementation Rating	9.2 (4 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)
Professional Services	9.0 (1 ratings)