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[24]7 Journey Analytics vs. Genesys Multicloud CX (discontinued)

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[24]7 Journey Analytics

3 Reviews and Ratings

Genesys Multicloud CX (discontinued)

343 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    [24]7 Journey Analytics

    Score10 out of 10
    		N/A[24]7 Journey Analytics is a journey discovery tool for simply exploring omnichannel customer journeys. It uses advanced path analytics for insights that aim to prove improve the customer experience (CX) and optimize service operations in three steps.N/A

    Genesys Multicloud CX (discontinued)

    Score8 out of 10
    		N/AGenesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.N/A
    Pricing
    [24]7 Journey AnalyticsGenesys Multicloud CX (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    [24]7 Journey AnalyticsGenesys Multicloud CX (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    [24]7 Journey AnalyticsGenesys Multicloud CX (discontinued)
    Contact Center Software
    Comparison of Contact Center Software features of [24]7 Journey Analytics and Genesys Multicloud CX (discontinued)
    Feature
    [24]7 Journey Analytics
    -
    Ratings
    Genesys Multicloud CX (discontinued)
    9.2
    118 Ratings
    Agent dashboard00 Ratings10.0109 Ratings
    Validate callers00 Ratings10.096 Ratings
    Outbound response00 Ratings9.099 Ratings
    Call forwarding00 Ratings8.089 Ratings
    Click-to-call (CTC)00 Ratings9.083 Ratings
    Warm transfer00 Ratings10.0105 Ratings
    Predictive dialing00 Ratings9.281 Ratings
    Interactive voice response00 Ratings10.0106 Ratings
    REST APIs00 Ratings10.099 Ratings
    Call scripts00 Ratings9.075 Ratings
    Call tracking00 Ratings10.0103 Ratings
    Multichannel integration00 Ratings9.9105 Ratings
    CRM software integration00 Ratings5.199 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of [24]7 Journey Analytics and Genesys Multicloud CX (discontinued)
    Feature
    [24]7 Journey Analytics
    -
    Ratings
    Genesys Multicloud CX (discontinued)
    8.5
    107 Ratings
    Inbound call routing00 Ratings9.0100 Ratings
    Omnichannel inbound routing00 Ratings10.092 Ratings
    Recording00 Ratings8.980 Ratings
    Quality management00 Ratings8.080 Ratings
    Call analytics00 Ratings8.088 Ratings
    Historical reporting00 Ratings10.0103 Ratings
    Live reporting00 Ratings9.0100 Ratings
    Customer surveys00 Ratings6.864 Ratings
    Customer interaction analytics00 Ratings7.073 Ratings
    User Ratings
    [24]7 Journey AnalyticsGenesys Multicloud CX (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (147 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.9
    (26 ratings)
    Usability
    -
    (0 ratings)
    6.9
    (18 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.1
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (21 ratings)
    In-Person Training
    -
    (0 ratings)
    8.1
    (3 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    3.8
    (11 ratings)
    Configurability
    -
    (0 ratings)
    6.5
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    1.4
    (4 ratings)
    Product Scalability
    -
    (0 ratings)
    7.3
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)