TrustRadius: an HG Insights company

[24]7 Conversations vs. Freshdesk Omni

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    [24]7 Conversations

    Score8 out of 10
    N/A[24]7 Conversations is a chatbot solution designed to combine machine efficiency and conversational AI with human experience and insight to anticipate and resolve customer issues quickly and efficiently.N/A

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    [24]7 ConversationsFreshdesk Omni
    Editions & Modules
    No answers on this topic
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    [24]7 ConversationsFreshdesk Omni
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    [24]7 ConversationsFreshdesk Omni
    Incident and problem management
    Comparison of Incident and problem management features of [24]7 Conversations and Freshdesk Omni
    Feature
    [24]7 Conversations
    -
    Ratings
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Expert directory00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of [24]7 Conversations and Freshdesk Omni
    Feature
    [24]7 Conversations
    -
    Ratings
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base00 Ratings9.11 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of [24]7 Conversations and Freshdesk Omni
    Feature
    [24]7 Conversations
    -
    Ratings
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal00 Ratings9.11 Ratings
    IVR00 Ratings7.31 Ratings
    Social integration00 Ratings4.51 Ratings
    Email support00 Ratings7.31 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    User Ratings
    [24]7 ConversationsFreshdesk Omni
    Likelihood to Recommend
    -
    (0 ratings)
    7.3
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)