| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
![[24]7 Voices](https://media.trustradius.com/vendor-logos/0H/sR/CGZ9W0NOFMIV-180x180.JPEG) [24]7 Voices | N/A | N/A | [24]7 Voices reinvents interactive voice response (IVR) for the digital age. Powered by conversational AI technologies that support natural, intent-based interactions, Voices supports customers and increases automation. It augments basic IVR with interactive visual content, contextual IVR journeys, and fraud prevention technologies in order to deliver an exceptional customer experience (CX). | N/A |
 Genesys Cloud CX | Score7.9 out of 10 | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month (billed annually) per user |
| [24]7 Voices | Genesys Cloud CX | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| [24]7 Voices | Genesys Cloud CX | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| [24]7 Voices | Genesys Cloud CX | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| [24]7 Voices | Genesys Cloud CX | |
|---|---|---|
| Likelihood to Recommend | - | 8.6 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 8.6 |
| Availability | - | 8.2 |
| Performance | - | 8.1 |
| Support Rating | - | 6.2 |
| In-Person Training | - | 8.7 |
| Online Training | - | 8.4 |
| Implementation Rating | - | 7.0 |
| Configurability | - | 9.1 |
| Contract Terms and Pricing Model | - | 7.9 |
| Ease of integration | - | 8.9 |
| Product Scalability | - | 9.1 |
| Professional Services | - | 7.6 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.8 |