2NF CRM vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 2NF CRM | Score10 out of 10 | N/A | The 2NF CRM tool focuses on consistently managing, classifying, and evaluating the effects of events, pre-sale business negotiations, quotation processes, contracts, and sales processes for each customer. Its statistical evaluation feature makes it easier for sales departments and the board of directors to make sales policy decisions based on statistical customer data, and determine the effectiveness of… | N/A |
 Kustomer | Score8.7 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
| 2NF CRM | Kustomer | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| 2NF CRM | Kustomer | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| 2NF CRM | Kustomer | |
|---|---|---|
| Likelihood to Recommend | - | 9.0 |
| Likelihood to Renew | - | 7.9 |
| Usability | - | 10.0 |
| Availability | - | 9.1 |
| Performance | - | 6.4 |
| Support Rating | - | 9.4 |
| In-Person Training | - | 7.6 |
| Online Training | - | 8.3 |
| Implementation Rating | - | 7.9 |
| Configurability | - | 7.9 |
| Ease of integration | - | 7.2 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 8.7 |
| Vendor pre-sale | - | 9.1 |